IND Baggage Service Agent- American Airlines

Menzies Aviation Careers•Indianapolis, IN

1d•Onsite

About The Position

This role is responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information. Menzies Aviation is seeking a full-time diligent Baggage Service Agent to join our International and Domestic Team. The Baggage Service Agent plays an important role in ensuring that flights run on time by maintaining detailed records of shipped goods, moving baggage and cargo from aircraft, and guiding aircraft to and from their gates.

Requirements

High school diploma
U.S. Customs Seal for access to CBP security areas.
Working knowledge of airport safety procedures
Ability to work shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language

Nice To Haves

Previous experience working in an aviation environment, desired.

Responsibilities

Ability to read IATA tickets to determine flight departure times and connecting carriers
Screens all interline passengers prior to placing bags on the interline return belts
Ensures baggage tagging is correct
Direct and assist passengers with mis-checked or short checked bags
Handles misplaced/lost baggage claims and provides reports to Carriers
Evaluates customer’s need concerning airline locations
Is able to meet the Station’s attendance standards
Other duties as assigned
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
The company is committed to providing a safe working environment for all staff members.
As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.