IND Wheelchair Agent

Menzies Aviation Careers • Indianapolis, IN

1d • Onsite

About The Position

Responsible for assisting and transporting airline passengers requiring assistance, including wheelchair assistance at the airport. People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people.

Requirements

• Ability to work various shifts
• Strong customer service skills
• Strong verbal and communication skills
• Able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
• Able to lift up to 70lbs.
• Ability to obtain an airport badge
• Must be 18 years of age and eligible to work in the US

Nice To Haves

• High School Graduate or General Education Degree (GED) is preferred

Responsibilities

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and is attentive to each passenger's individual needs; by assisting passengers with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED