Bag Drop Agent

G2 Secure Staff•Minneapolis, MN

1d•Onsite

About The Position

This role involves actively participating in the Safety Management System (SMS) and extending courteous and professional assistance to passengers at the bag drop counter, ensuring a seamless check-in experience for their luggage. The agent will adhere strictly to G2 Secure Staff's protocols for baggage handling, exercising utmost care in handling passengers' luggage, including proper tagging, weighing, and loading onto conveyor belts or baggage carts. Ensuring compliance with safety regulations and minimizing the risk of damage or mishandling is crucial. The agent will familiarize themselves with G2 Secure Staff's comprehensive guidelines for baggage allowances, restrictions, and security protocols, enforcing these regulations diligently and addressing any passenger concerns or queries promptly. A commitment to exceptional customer service is expected, by addressing passengers' needs, inquiries, and special requests regarding baggage handling, while maintaining a positive and helpful demeanor to enhance passenger satisfaction. Clear and efficient communication with passengers, colleagues, and airline personnel is essential, including disseminating important information regarding flight schedules, delays, or changes in baggage procedures accurately and promptly. The role also involves efficiently organizing and managing passenger queues at the bag drop counter, ensuring a smooth flow of passengers and minimizing wait times, and prioritizing passengers with urgent requirements or time-sensitive flights. Proactively handling any issues or complications encountered during the baggage drop process, such as overweight luggage, missing tags, or damaged items, and collaborating with relevant stakeholders to resolve problems swiftly and effectively are key responsibilities. Upholding G2 Secure Staff's standards of cleanliness and organization at the bag drop area and performing other duties as requested are also part of the role.

Requirements

High School diploma or equivalent.
Must be 18 years of age or older.
Must have a reliable telephone and transportation number.
Treat all information as confidential.
Possess the tact to deal with all levels of situations, client representatives, employees and the public.
Ability to work from verbal and written instructions.
Ability to communicate in English clearly and concisely verbally and in written form.
Must have excellent radio/telephone skills.
Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
Must be able to lift, carry and/or hold up to 75 lbs.
Must pass pre-employment and random drug test.
Must complete a criminal background check.
Must meet necessary requirements to obtain a security sensitive identification badge.
Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service.

Nice To Haves

Previous airport and/or customer service experience preferred.

Responsibilities

Actively participate in the Safety Management System (SMS)
Extend courteous and professional assistance to passengers at the bag drop counter, ensuring a seamless check-in experience for their luggage.
Adhere strictly to G2 Secure Staff's protocols for baggage handling.
Exercise utmost care in handling passengers' luggage, including proper tagging, weighing, and loading onto conveyor belts or baggage carts.
Ensure compliance with safety regulations and minimize the risk of damage or mishandling.
Familiarize yourself with G2 Secure Staff's comprehensive guidelines for baggage allowances, restrictions, and security protocols.
Enforce these regulations diligently and address any passenger concerns or queries promptly.
Demonstrate a commitment to exceptional customer service by addressing passengers' needs, inquiries, and special requests regarding baggage handling.
Maintain a positive and helpful demeanor to enhance passenger satisfaction.
Have clear and efficient communication with passengers, colleagues, and airline personnel.
Disseminate important information regarding flight schedules, delays, or changes in baggage procedures accurately and promptly.
Efficiently organize and manage passenger queues at the bag drop counter, ensuring a smooth flow of passengers and minimizing wait times.
Prioritize passengers with urgent requirements or time-sensitive flights.
Proactively handle any issues or complications encountered during the baggage drop process, such as overweight luggage, missing tags, or damaged items.
Collaborate with relevant stakeholders to resolve problems swiftly and effectively.
Uphold G2 Secure Staff's standards of cleanliness and organization at the bag drop area.
Perform other duties as requested.