Badging Officer

Norfolk Airport Authority • Norfolk, VA

2d • Onsite

About The Position

Begin a challenging career with the Norfolk Airport Authority, a political subdivision of the Commonwealth of Virginia. Our mission is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport. The Badging Officer is responsible for administrative and customer service support in the daily operation of the Airport Badging Office, which includes the issuance and management of Security Identification Area (SIDA) and access control badges. This position maintains highly sensitive and confidential information.

Requirements

• Excellent communication skills, both written and verbal.
• Ability to apply critical thinking and logic with resource management to solve problems in stressful situations.
• Thorough knowledge of TSA and FAA regulations pertaining to Security.
• Ability to listen and identify/resolve issues.
• Thorough understanding of customer and management services and standards.
• Basic understanding of business and management principles.
• Ability and willingness to work alone, and on weekends and holidays.
• Must be open-minded and ready to work as part of a detail-oriented team.
• Excellent customer service skills.
• Strong work ethic, character, and integrity.
• Ability to utilize computers and other technology items as tools in daily course of business.
• Maintain accurate electronic files, records and programs and must be able to meet time sensitive requirements as assigned or scheduled.
• Must be flexible to learn new skills and tasks to assist others as assigned while demonstrating the ability to maintain effective work relationships with co-workers, leadership team and other airport personnel, tenants, and suppliers.
• Ability to communicate information and instructions verbally and/or via radio equipment, preferred.
• High school graduate or equivalent.
• At least one (1) year of working in a badging or credentialing office, preferably in aviation.
• Work related to badging and credentialing in a secure environment.
• Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities.
• Ability to successfully complete a criminal background check and other pre-employment requirements.
• Be highly proficient and current with necessary access control and security camera technology, operating systems and equipment for the performance of assigned duties to include computer; telephone; alarm system; portable radio; Video Management system and monitoring, access control platform, and copier.
• Must have above average knowledge of the Microsoft Suite, to include Outlook, Word, Excel, PowerPoint etc.
• Normal job duties require prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Employees must be able to withstand mental and physical stress.

Nice To Haves

• Trusted Agent through American Association of Airport Executives (AAAE), or the ability to obtain within ninety (90) days of employment.
• Any related training and certification necessary for the position as deemed appropriate by the NAA.

Responsibilities

• Processing and issuance of Security Identification Area (SIDA) badges, employee credentials and restricted parking permits in accordance with the established Airport Security Program and FAA rules and regulations.
• Serving as a TSA trusted agent that collects and transmits biographical and biometric information.
• Resolving ID badging and permit complaints while complying with Airport and FAA security regulations and budgetary mandates.
• Administering and maintaining automated and physical security record systems for security badges in accordance with established Airport rules and procedures and other security programs.
• Maintaining integrity of personal identification information (PII) for applicants in accordance with local and federal policies.
• Liaising with Authority, airline, and tenant partner management.
• Overseeing and reviewing applicant background investigations.
• Monitoring Rap Back notifications daily and acting in accordance with NAA policies.
• Providing daily activity reports of reported incidents and inconsistencies to Airport Security Coordinator.
• Conducting scheduled and periodic audits and reports, and preparing special studies and projects based on TSA reviews.
• Completing administrative tasks related to the operation of the badging office.
• Assisting with procurement of department supplies and distribution.
• Reviewing and overseeing internal control for related security items such as equipment and recording systems, results of employment history, verification and criminal history records checks, airport access badges, airport identification badges, keys, doors, and gate openers.
• Programming and maintenance of security access control computer systems and software.
• Administering and adhering to all Authority policies and guidelines.
• Performing other related duties as assigned within the appropriate skill and experience capabilities expected of this position.
• Performing all other duties as assigned and directed.

Benefits

• Equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, sex, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• Reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED