Security Badging Manager

Allied Universal • Sterling Heights, MI

7d

About The Position

Allied Universal is hiring a Badging Manager to oversee day-to-day operations of a client’s Badging Center. The role supervises staff, responds to customer service requests, issues access cards efficiently, and conducts on-site training in accordance with the client/Allied Universal contractual agreement. It is responsible for the professional operation, administration, profitability, and quality assurance of badging security services at the client’s site. Additional duties include safety direction and planning, organizing, directing, and controlling the Badging Administrator team during normal and emergency operations and training.

Requirements

• High school diploma.
• At least three years of experience directly supporting enterprise-level badging, access systems, or similar programs.
• Prior supervisory or management experience, ideally in a security role.
• Previous customer service or administrative experience.
• Experience with security access control and badging applications or software, such as Lenel.
• Ability to develop and lead direct reports in company practices and procedures.
• Ability to analyze situations and develop innovative recommendations and solutions.
• Strong planning, organization, and project management skills.
• Strong oral and written communication and presentation skills.
• Ability to track, maintain, and supervise staff, including assigning work and providing training and discipline.
• Ability to provide positive direction, motivate performance, and work effectively as a team member.
• Ability to learn quickly and follow instructions provided in written, oral, or diagrammatic form.
• Courteous phone manner and professional composure when handling unusual circumstances.
• Ability to work with minimal supervision, exercise sound judgment, and remain self-motivated.
• Ability to multitask and remain cordial and professional in stressful situations.
• Proactive problem-solving skills.
• Ability to learn and apply standardized operating procedures to support issue resolution.
• Proficiency with Microsoft Windows and Office Suite.
• Ability to read, write, and speak clearly in English.
• Ability to type 35 words per minute with minimal errors.

Nice To Haves

• Knowledge of Lenel.
• Knowledge of Jira.
• Badging experience.
• College degree in Criminal Justice, Security Management, or a related field.
• ASIS International Certified Protection Professional (CPP) or Physical Security Professional (PSP) certification.

Responsibilities

• Direct and conduct badge-related audit procedures and distribute the associated workload.
• Order supplies and manage the supply budget.
• Select and place Badging Center personnel, support team members’ career development, and conduct performance appraisals.
• Oversee evaluation and implementation of change management and best practices for the client’s access-control policy, including matters with C-suite-level visibility.
• Oversee interpretation and implementation of policy concerning loss or shrinkage of access-control items, which affects the client’s budget and costs.
• Oversee investigations and resolution of suspicious actions identified during badge audits and recommend process improvements and increased security measures to the customer.
• Oversee quality assurance programs implemented by Badging Center team members; review, select, and compile training materials to design and implement site- and contract-specific training and development.
• Review reports and apply corrections; review job performance and remove security personnel from assignments in the event of access-control violations.
• Work with cross-functional teams to meet client needs.
• Provide safety direction and plan, organize, direct, and control the Badging Administrator team during normal and emergency operations and training.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED