Badge Office Administrator

JLABHCM20 • Newport News, VA

7d • $44,700 - $65,200 • Hybrid

About The Position

Perform a variety of activities in support of functional areas of the Safeguards and Security Program supporting the Physical Protection - DOE Security and Local Site Specific Only (LSSO) Badges, and Personnel Security sub-programs. Provide administrative support to Jefferson Lab Badging Office operations and staff, performing the primary Registrar/Activator role for enrolling staff into the USAccess program for issuance of Homeland Security Presidential Directive 12 (HSPD-12) compliant Personal Identity Verification (PIV) DOE Security Badges.

Requirements

• 5 or more years Experience working in a high-volume interface environment, adapting to competing priorities and multi-tasking.
• Experience preparing presentations and creating spreadsheets/databases.
• High School Diploma
• High level of knowledge and proficiency with Microsoft Word, Excel, PowerPoint, and Adobe Acrobat.
• Ability to organize and prioritize in a multi-task environment as well as to independently identify and solve problems.
• Ability to work to deadlines.
• Advance written and oral communication skills.
• Strong interpersonal, customer service, and trouble-shooting skills.
• Ability to communicate effectively with people at all levels and from varying backgrounds.

Nice To Haves

• Education above the minimum may be substituted for experience.

Responsibilities

• Serve as primary Registrar/Activator for Jefferson Lab staff and users for enrollment and issuance of HSPD-12 compliant DOE security badges.
• Assists the Badge Office Supervisor with processing badging related service requests in the ServiceNow incident tracking system.
• Serve as a subject matter resource to fully resolve staff inquiries relating to the accurate processing of eQIP forms and badging requirements.
• Production and issuance of DOE Security and LSSO access badges.
• Performing administrative support duties to update and maintain websites, policies and other assigned documents.
• Establishing and maintaining filing systems, establishing work procedures and collating information.
• Performing various administrative support duties that involve handling, storage, transmission and disposition of sensitive information.
• Assists with administering the Personnel Security program - performing quality control review tasks associated with initiating background investigations for both Cleared and Uncleared staff for issuance of DOE Security Badges
• Maintain positive communication and customer service relationships throughout the Lab.

Benefits

• Medical, Dental, and Vision Care Plans
• Flexible Spending Accounts
• Paid Time-off and Leave Programs (Paid Parental, vacation, holidays, and sick leave)
• 401(k) Plan – 9% Lab Contribution; 100% vested
• Flexible Work Arrangements (Remote & Alternate Work Schedules available)
• Tuition Assistance, Training and Professional Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED