Backup Dispatcher and AP Clerk

Ruach Resources•Williston, ND

4d•Onsite

About The Position

Concrete and Aggregate Dispatcher and AP Clerk Location: Williston ND Employment Type: Full Time Reports To: CFO About Ruach Resources, LLC At Ruach Resources, LLC , we run on the Entrepreneurial Operating System (EOS) , focusing on accountability, efficiency, and structured processes to achieve our goals. We believe in clarity, discipline, and results , ensuring that every team member contributes to our success. We are seeking a highly organized and detail-oriented Dispatcher to oversee the scheduling, communication, and coordination of our concrete field operations and aggregate trucking. This role is vital in ensuring smooth daily operations, exceptional customer service, and alignment with our company’s Core Values.

Requirements

Prefer a minimum 1 year in dispatching, logistics, or a related field.
Familiarity with dispatching software, GPS tracking, and Microsoft Office.
Excellent verbal and written skills.
Ability to handle scheduling conflicts and make quick decisions.
Accuracy in scheduling, documentation, and reporting.

Responsibilities

Assign and schedule drivers efficiently to maximize productivity and minimize downtime.
Communicate daily with other dispatchers to coordinate drivers and schedules.
Work directly with the shop/mechanics team with a focus on communication.
Monitor job progress, ensuring timely completion of scheduled work.
Adjust scheduling dynamically in response to emergencies, delays, or cancellations.
Ensure all team members have the necessary information, equipment, and resources before dispatching.
Address and document safety, performance, and other issues with drivers as needed.
Assist with and oversee new driver training program
Assist with vehicle housekeeping inspections
Serve as the central point of contact between field personnel, customers, and management.
Provide real-time updates on scheduling changes and job statuses.
Handle customer inquiries professionally and ensure prompt issue resolution.
Communicate effectively with the shop team, the leadership team, customers and external partners as needed.
Ensure payment is secured prior to delivery.
Follow and enforce dispatching procedures aligned with EOS principles.
Document all scheduling changes, job completions, and performance issues in Jonel and Miro.
Track and report Key Performance Indicators (KPIs) such as response times, job completion rates, and efficiency metrics.
Identify inefficiencies in dispatch processes and recommend improvements.
Utilize dispatching software, GPS tracking, and other tools to manage workflow.
Maintain accurate records of job assignments, schedules, and customer communications.
Generate reports on dispatch performance and productivity.
Enter all invoices into the accounting system, proof read and audit truck tickets.
Mail checks to vendors as needed
Other duties as assigned.