About The Position

The Backroom Coordinator is responsible for executing receiving and merchandising standards and ensuring Associates process merchandise efficiently and effectively as a team. The role helps deliver an excellent customer experience by engaging with customers and maintaining a clean, organized store, while modeling exceptional customer service and promoting honesty, integrity, and confidentiality. The Coordinator orchestrates truck delivery and prioritizes merchandise processing onto the sales floor; trains and mentors Associates on merchandising and processing; and ensures merchandise is properly tagged, hung, secured, and coded. The position coordinates with the Coordinator on Duty to support efficient flow of goods, monitors team productivity, coaches Associates, and organizes and rotates back stock for replenishment. The role maintains merchandising, signage, cleanliness, organization, and recovery standards in the backroom; supports recycling and applicable hazardous-waste programs; communicates priorities and progress with management and Associates; and partners with management on training needs. The Coordinator also supports labor-law and policy compliance, credit and loyalty programs, shrink-reduction goals, and workplace safety, and performs other duties as assigned.

Requirements

  • Able to work a flexible schedule, including nights and weekends.
  • Superior communication and organizational skills, with attention to detail.
  • Capable of multitasking and responding appropriately to changes in direction or unexpected situations.
  • Able to work effectively with peers and supervisors as a team player.
  • Capable of lifting heavy objects, with or without reasonable accommodation.
  • Able to train others.
  • 1 year of retail experience and 6 months of leadership experience.

Responsibilities

  • Execute receiving and merchandising standards and support efficient, effective processing by Associates.
  • Engage and interact with customers, maintain a clean and organized store, and model exceptional customer service.
  • Promote honesty and integrity and maintain confidentiality.
  • Orchestrate truck delivery and prioritize processing merchandise onto the sales floor.
  • Train and mentor Associates on merchandising and processing principles.
  • Ensure merchandise is properly tagged, hung, secured, and coded.
  • Communicate with the Coordinator on Duty to ensure efficient flow of goods to the sales floor.
  • Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
  • Monitor team productivity and coach Associates as necessary.
  • Organize and rotate back stock for easy replenishment.
  • Maintain merchandising philosophy, signage, cleanliness, organization, and recovery standards in the backroom.
  • Ensure compliance with recycling and, where applicable, hazardous-waste programs.
  • Communicate priorities and progress accurately and effectively with management and Associates.
  • Provide and accept recognition and constructive feedback.
  • Partner with Management on Associate training needs to increase effectiveness.
  • Ensure adherence to labor laws, policies, and procedures.
  • Promote credit and loyalty programs.
  • Support and participate in store shrink-reduction goals and programs.
  • Promote safety awareness and maintain a safe environment.
  • Perform other duties as assigned.

Benefits

  • Associate discount
  • Employee assistance program (EAP)
  • Smoking cessation assistance
  • Bereavement benefit
  • 401(k) with Associate contributions
  • Child care and cell phone discounts
  • Pet insurance
  • Legal insurance
  • Credit union
  • Referral bonuses
  • 401(k) match for Associates who meet service or hours requirements
  • Medical, dental, and vision coverage for Associates who meet service or hours requirements
  • Health savings account (HSA) for eligible Associates
  • Health care flexible spending account (FSA) for eligible Associates
  • Life insurance for eligible Associates
  • Short- and long-term disability coverage for eligible Associates
  • Paid parental leave for eligible Associates
  • Paid holidays, vacation, and sick time for eligible Associates
  • Auto and home insurance discounts
  • Scholarship program
  • Adoption assistance
  • Competitive salary and benefits package
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