2026

Transworld Systems Inc.•Atlanta, GA

2d•Onsite

About The Position

We are looking for Customer Service Representatives to work in a Backoffice position (no phone work) for one of our Financial clients. The position requires individuals that enjoy working with very detailed information (numbers, data) to identify discrepancies and to properly document the findings in appropriate screens/systems. TSI, is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations. We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while earning tenure with a specialty BPO leader. TSI represents a new company name, but one with over 40 years of experience and success serving these markets.

Requirements

High School Diploma required.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to prioritize and organize work.
Ability to work in a multi-tasked environment.

Responsibilities

Agents are assigned a backlog of accounts to audit for accuracy.
Agents must be able to accurately document findings and update records in required systems.
Understand all programs, systems, and procedures necessary to perform job effectively.
Follow up in a timely manner to ensure customer satisfaction.
Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
Knowledge, understanding, and compliance with company policies and procedures.
Perform other duties as assigned by management.

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