Back Office Specialist

The District Credit Union • Aurora, CO

1d • $23 - $25 • Onsite

About The Position

As the Back Office Specialist at The District Credit Union, you'll be the backbone of our operations, ensuring accuracy, compliance, and efficiency across lending and new account audits. You'll handle critical documentation, support member communications for collections, and keep our office running seamlessly. This is a hands-on role where your attention to detail and commitment to excellence directly contributes to our members' success and the Credit Union's continued growth.

Requirements

• Experience in financial services, credit union operations, lending support, back-office operations, or a related administrative role preferred
• Strong attention to detail with the ability to review documents for accuracy, completeness, and compliance
• Excellent organization and follow-through skills, especially when tracking documents, deadlines, and exceptions
• Clear and professional communication skills for working with members, vendors, insurance companies, agencies, and internal teams
• Ability to handle confidential member and account information with professionalism and discretion
• Comfort working with loan documents, new account files, insurance records, and related operational processes
• Proficiency with Microsoft Office and the ability to learn credit union systems and document management tools
• High school diploma or equivalent required

Nice To Haves

• additional coursework or experience in business, finance, lending operations, or a related field preferred

Responsibilities

• Monitor and audit consumer loans, real estate loans, and new accounts for required documentation, approvals, and policy compliance
• Submit loan documents to appropriate agencies to help secure The Districts Credit Union's interest in collateral
• Collect, upload, and track insurance documentation, including consumer loan insurance and Collateral Protection Insurance
• Track automobile titles, deeds, policies, and related documents; follow up on exceptions and missing items
• Coordinate with insurance companies and members on totaled vehicles and required documentation
• Assist the collections team with member and vendor communications, repossessions, and cancellations of warranty or GAP products
• Manage office supplies and provide operational support for the team
• Perform other assigned duties that support smooth, accurate, and compliant back-office operations

Benefits

• Medical, Dental & Vision Insurance
• Generous PTO program supporting work life balance encompassing vacation, sick time, and paid holidays
• Ongoing training, leadership development, and career advancement opportunities within the credit union movement and the organization
• 401(k) retirement savings options with matching after 6 months

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED