Business Operations Specialist, Back Office

IVARI•Toronto, ON

1d•CA$68,000 - CA$91,500•Hybrid

About The Position

This position is an existing vacancy. As a Business Operations Specialist, Back Office, you are responsible for supporting core corporate business functions such as Oversight, Corporate Projects, DXC Transformation, and act as Business Unit Compliance Liaison.

Requirements

5 – 7 years experience in Life Insurance Industry (front and/or back office) and Process Improvement
Lean Six Sigma Certification
Successful completion of LOMA parts 1 and 2
Proficiency in Microsoft Office (Excel, Word, Outlook)
Strong analytical and problem-solving capabilities
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to manage multiple tasks in a deadline‑driven environment
Postsecondary education in Business, Finance, Compliance, Risk Management, or a related field

Responsibilities

Review operational results, service levels, exception trends to identify issues, gaps, etc.
Coordinate with DXC and internal stakeholders to investigate service issues, track action items, and support timely resolution
Maintain oversight documentation, escalate material concerns, and provide updates
Provide ongoing support of the Records Management program, and department level liaisons, to ensure governance
Create process flow charts, value stream maps and document process and procedures
Back up and Support Front Office /Back Office Transformation Functions
Attend regular meetings related to DXC activities and provide assistance
Participate in project reviews to determine DXC impact, and review design specs, business requirements
Attend Business Unit Compliance meetings; develop controls and define policies and procedures for compliance requirements identifying inherent risks/gaps and best practices
Understand current and new regulatory requirements and impact to business units
Identify regulatory compliance training needs