Back Office Coordinator- Finneytown Primary Care

TriHealth•Springfield Township, OH

9d•Onsite

About The Position

Back Office Coordinators are essential members of the care team—providing hands‑on support, building meaningful relationships with patients, and working alongside compassionate providers who value your skills. Here, you’ll grow your clinical experience, learn new techniques, and be part of a system that truly invests in your development. If you want a rewarding role where you can help patients every day and build a long‑term healthcare career, TriHealth is the place to do it. We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience.

Requirements

High School Diploma or GED (Required)
1 - 2 years experience Clinical in Healthcare as a Medical Assistant (Required)
Pharmacology
Working knowledge of OSHA Guidelines and Managed Care plans
CLIA (Lab) processes and procedure
Basic Life Support (BLS) Required

Responsibilities

Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s
Assists with billing/invoicing, member enrollment, payroll deductions and annual budgeting.
Assures a steady and constant patient flow from the reception room to the exam room.
Provides leadership of day to day clinical staff including M.A.'s and other back office staff.
Communicates with front office staff in triaging phone calls for urgent or emergent care.
Maintains closet, stock, exam rooms, immunizations and meets JCAHO standards.
Orients or trains all clinical staff upon hire and performs annual competency check sheet in conjunction with physicians.
Identifies technical and education needs of the staff and devises a performance
Assures that the patient's right to privacy, dignity and respect.
Coordinates clinical practices and processes including annual flu clinics (administration process and documentation of all vaccines); updating all TriHealth Clinical Manuals; maintaining accurate laboratory logs in accordance with CLIA regulations; inventorying medications, injectables, and back office medical supplies, placing orders and verifying accuracy upon delivery.
Oversees and appropriately triages patient calls and assures the proper disposition of calls to meet the patient needs.
Oversees the pharmacy line and the nurse line.
Makes sure that all messages are found for the day.
Notifies physician with emergency complaints and demonstrates competency in clinical care protocols, including 911 and HIPAA.
Notifies manager of any unusual incidents regarding patients or employees.
Oversees and demonstrates proficiency in assisting with medical procedures on adults and children.
Maintains annual competencies.
Records vital signs, weight, height, head circumference if applicable, checks medicines on each visit, and notes PAP, Mammogram, and PSA and Rectal at each visit.
Updates Flow Sheets (diabetic flow sheet and Coumadin) as applicable at each visit.
Checks the patients DOB at each visit.
Obtains a complete reason for patient visit.
Assures that other medical assistants maintain their certifications.
Oversees and maintains the safety and cleanliness of the treatment area and laboratory.
Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.
Follows JCAHO standards such as removal of expired items.
Skillfully and accurately administers pediatric and adult medications / immunizations.
Ensures that others are familiar and compliant with JCAHO.