Back Office Coordinator- Finneytown Primary Care

TriHealth•Cincinnati, OH

8d•Onsite

About The Position

Back Office Coordinators are essential members of the care team at TriHealth Primary Care Finneytown, providing hands-on support, building meaningful relationships with patients, and working alongside compassionate providers who value their skills. This role offers opportunities for growth in clinical experience and learning new techniques within a system that invests in employee development. It is a rewarding role for those who want to help patients daily and build a long-term healthcare career. TriHealth offers career growth opportunities, a comprehensive benefits package, and competitive pay based on education level and experience.

Requirements

High School Diploma or GED (Required)
1 - 2 years experience Clinical in Healthcare as a Medical Assistant (Required)
Pharmacology knowledge
Working knowledge of OSHA Guidelines and Managed Care plans
CLIA (Lab) processes and procedure knowledge
Basic Life Support (BLS) Required

Nice To Haves

This position will provide leadership in the clinical area involving medical assistants and/or back office staff to enhance efficiency and continuity of delivery of patient care; work cooperatively with the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Responsibilities

Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s chart.
Assists with billing/invoicing, member enrollment, payroll deductions and annual budgeting.
Assures a steady and constant patient flow from the reception room to the exam room.
Provides leadership of day to day clinical staff including M.A.'s and other back office staff.
Communicates with front office staff in triaging phone calls for urgent or emergent care.
Maintains closet, stock, exam rooms, immunizations and meets JCAHO standards.
Orients or trains all clinical staff upon hire and performs annual competency check sheet in conjunction with physicians.
Identifies technical and education needs of the staff and devises a performance improvement plan.
Assures that the patient's right to privacy, dignity and respect is maintained.
Coordinates clinical practices and processes including annual flu clinics (administration process and documentation of all vaccines); updating all TriHealth Clinical Manuals; maintaining accurate laboratory logs in accordance with CLIA regulations; inventorying medications, injectables, and back office medical supplies, placing orders and verifying accuracy upon delivery.
Oversees and appropriately triages patient calls and assures the proper disposition of calls to meet the patient needs.
Oversees the pharmacy line and the nurse line. Makes sure that all messages are found for the day.
Notifies physician with emergency complaints and demonstrates competency in clinical care protocols, including 911 and HIPAA.
Notifies manager of any unusual incidents regarding patients or employees.
Oversees and demonstrates proficiency in assisting with medical procedures on adults and children.
Maintains annual competencies.
Records vital signs, weight, height, head circumference if applicable, checks medicines on each visit, and notes PAP, Mammogram, and PSA and Rectal at each visit.
Updates Flow Sheets (diabetic flow sheet and Coumadin) as applicable at each visit.
Checks the patients DOB at each visit.
Obtains a complete reason for patient visit.
Assures that other medical assistants maintain their certifications.
Oversees and maintains the safety and cleanliness of the treatment area and laboratory.
Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.
Follows JCAHO standards such as removal of expired items.
Skillfully and accurately administers pediatric and adult medications / immunizations.
Ensures that others are familiar and compliant with JCAHO.