Back of House Supervisor - Wilmington

Pet Paradise•Wilmington, NC

3d•Onsite

About The Position

Pet Paradise is seeking individuals with leadership experience and growth potential to fill the Resort Supervisor position. Team members at Pet Paradise are responsible for providing extra loving care and focused attention to pets in a safe and entertaining environment, offering services beyond just dog boarding. The role emphasizes building relationships with pets and their parents, making it a fun and rewarding experience. The company offers career development through programs like the Unleashed Leadership Academy for management roles, and scholarships for specialized pet care training such as the Dog Training Academy and Grooming Academy. Employees with pets can enjoy complimentary Pet Day Camp, boarding, and discounts on grooming and veterinary care. Pet Paradise is a full-service pet care destination providing resort-style pet day camp, professional grooming, low-stress veterinary care, and overnight boarding, all under one roof. The brand is expanding, with over 60 locations in operation or development across ten states.

Requirements

This position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suites
Strong organizational, cash management, and sales skills
Comfortable leading by example, including ‘hands-on’ task management
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Exceptional communication and interpersonal skills
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver’s license and ability to pass criminal background check
High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

Nice To Haves

Prior supervisory experience

Responsibilities

Providing direct supervision of our Resort Associates and Playtime Coordinators including leading, training, and coaching associates based on company standards, policies, and guidelines
Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
Maintaining cleanliness of suites and guest areas and feeding, exercising, and providing daily care for all guests
Responsible for assisting new and existing team members in completing their required LMS courses and training guides
Performing additional duties as required by the management team

Benefits

Opportunity for ADVANCEMENT! You will be eligible to apply for: Our Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
Our Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
Our Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
Complimentary Pet Day Camp – Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off (both full-time and part-time status)
401(k) Savings Plan with Company Match
Health, Dental and Vision Insurance (full-time status)
Employee Assistance Program (EAP) with added mental health benefit, available to all employees