Full Time - Back End Clerk - Day

Lowe's Companies, Inc.•Naperville, IL

2d•$16 - $17•Onsite

About The Position

The Back-End Clerk is responsible for processing customer returns, executing Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, and coordinating vendor credits and replacements. This role involves sorting and dispositioning returned merchandise, maintaining accurate records of return transactions, and assisting with receiving shipments. The Back-End Clerk also plays a key role within the Receiving Office, supporting administrative and logistical functions such as record retention, confirming truck schedules, and completing operational reports. Additionally, this individual will manage items out for repair, handle claims and inventory adjustments, and provide support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed. This individual may be held accountable for other duties as assigned.

Requirements

High school diploma or GED
1 year of experience processing and filing merchandise receiving paperwork
1 year of experience with store inventory receiving and administration
6 months of experience in warehouse data entry/bookkeeping
6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
6 months of retail experience accepting or processing returns

Responsibilities

Process customer returns in accordance with company policies and procedures
Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation
Coordinate vendor credits and replacements as required, following established guidelines
Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy
Maintain accurate records of all return transactions and associated documentation
Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation
Process receiving paperwork and update inventory systems accurately
Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)
Support inventory accuracy through routine checks and report discrepancies to leadership
Generate and review standard reports related to returns, damaged goods, and inventory exceptions
Coordinate with receiving and store teams to ensure efficient product flow
Maintain organization of backroom and return areas
Follow all safety procedures related to material handling, hazardous materials, and equipment use
Identify and properly handle hazardous or restricted items in accordance with guidelines
Maintain a clean, organized, and safe work environment
Provide basic support for customer return inquiries when needed
Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures
Maintain accurate record retention
Confirm inbound and outbound truck schedules
Complete daily and weekly operational reports
Manage items that are out for repair
Handle claims and inventory adjustments
Provide support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan
Deferred compensation plan
Grant awards