Govt BA/QA (IIBA/15+

InnoSoul•Saint Paul, MN

1d•Hybrid

About The Position

This role is for a Hybrid/Local Government BA/QA with expertise in SaaS, Power BI, collaboration tools (Miro/Mural/MS Whiteboard), HRIS/PeopleSoft Financials, budgeting/procurement/HR/finance processes, change/database management, process mapping/data analysis/metrics reporting, SQL, and both waterfall/agile methodologies. The position is located in St. Paul, MN, with the Metropolitan Council, and is a 7-month contract.

Requirements

Bachelor's degree in Business Administration, Finance, MIS, or Economics
Five (5) years' experience as Business Analyst or Systems Analyst
Two (2) years' experience performing configurations, modifications, or enhancements within enterprise business applications
Experience with large, complex SaaS vendor implementations
Experience with large transit initiatives
Experience with large transformation initiatives
Exceptional soft skills and emotional intelligence to navigate at multiple levels across the organization
Experience creating and maintaining dashboards in Power BI to support reporting and analytics.
Experience with Miro, Mural, Microsoft Whiteboard, and other collaboration tools.
Experience working in waterfall, agile, and hybrid delivery environments.
Strong knowledge of enterprise systems (e.g., HRIS, PeopleSoft Financials, or equivalent).
Understanding of interdepartmental processes such as budgeting, procurement, HR, and finance.
Proficiency in business process improvement, workflow optimization, and change management.
Experience working in Agile environments and supporting Product Owner responsibilities.
Advanced analytical skills, including process mapping, data analysis, and metrics reporting.
Strong technical skills, including proficiency in MS Excel (pivot tables, charts), Word, PowerPoint, Access, and database management.
Ability to develop and clear documentation, training, and presentations.
Excellent interpersonal and communication skills, with the ability to collaborate across all organizational levels.
Strong problem-solving, negotiation, and decision-making abilities in complex, ambiguous situations.
Ability to foster teamwork and promote an inclusive, respectful workplace culture.

Nice To Haves

IIBA Certification
Experience with SQL queries or similar reporting tools preferred.

Responsibilities

Assist QA leads in the creation and maintenance of Requirements Traceability Matrix (RTM) artifacts.
Create Business Requirements Specification (BRS) documentation.
Facilitate requirement gathering sessions with stakeholders and end users.
Develop and refine wireframes to support solution design and requirements gathering.
Create current state process flow documentation and future state process maps.
Act as a bridge between business users, operations, and IT to define requirements and translate them into system solutions.
Perform cost-benefit and return-on-investment analyses.
Identify redundancies, inefficiencies, and process gaps; recommend and implement process improvements.
Support contract renewals and vendor relationship management for enterprise systems.
Analyze, assess, and recommend improvements to existing business systems and procedures.
Develop and write user documentation, training materials, manuals, and system guides.
Work within an Agile environment, collaborating closely with development and QA teams.
Support and if necessary own Product Owner tasks, including defining features, creating and refining user stories, and managing backlogs.
Participate in sprint planning, daily standups, retrospectives, and other Agile ceremonies.
Collaborate with stakeholders to prioritize work and ensure delivery of business value.
Serve as a subject matter expert and advocate for users and stakeholders during the development lifecycle.
Review, test, and implement vendor-delivered system enhancements and upgrades.
Maintain foundation tables, security, and permission structures.
Support the creation, validation, execution, and documentation of test scripts and system modifications.
Ensure proper system integration with related applications.
Troubleshoot and resolve system issues post-implementation.
Extract, manipulate, and analyze system data to support reporting and decision-making.
Create and maintain custom queries and data sets for analysis.
Integrate data with reporting tools to automate and improve reporting processes.
Provide guidance and training to users of reporting and data tools.
Provide expertise and guidance to stakeholders, project teams, and junior analysts.
Lead and coordinate interdepartmental initiatives and cross-functional projects.
Prepare and manage project plans, budgets, schedules, and deliverables.
Collaborate with consultants and vendors; review deliverables and monitor quality.
Train and support staff on system usage, updates, and enhancements.