B2C Video Product Manager CPE (70006323)

Optimum • New York, NY

1d

About The Position

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Optimum is looking for an energized individual to be part of the Video Product team that leads innovation in the portfolio of products that will drive the future growth of our business.

Requirements

• Minimum 5+ years of experience in product management, consumer packaged goods brand management, consumer services, cable, telecommunications, or technology, with demonstrated success leading strategic initiatives under minimal supervision
• Bachelor’s degree required; MBA or related advanced degree preferred
• Engineering background or technical expertise in technology environments helpful but not required
• Experience managing the lifecycle of video CPE with a strong focus on customer experience and operational performance
• Working knowledge of business-to-consumer telecommunications products and technologies; product management and/or product development experience preferred
• Exceptional interpersonal and communication skills, including strong listening, written, and executive-level presentation capabilities
• Strong analytical, problem-solving, and time management skills with the ability to translate insights into actionable strategies
• Demonstrated ability to lead cross-functional initiatives and facilitate alignment across diverse stakeholder groups
• Strong business acumen with exposure to multiple functional areas, including product management, business development, vendor management, product marketing, and marketing
• Proven ability to manage multiple concurrent initiatives while collaborating effectively across teams and organizational levels
• Experience supporting financial analysis, forecasting, or budget management preferred
• Familiarity with AI Tools and AI First mindset

Responsibilities

• Serve as the voice of the customer for video CPE and product experiences, shaping strategy and leading initiatives to market with strong product–customer–market alignment.
• Develop and execute strategies to optimize utilization of existing video CPE inventory while evaluating customer impact and business value of introducing new equipment.
• Request, source, and analyze internal and external data to inform a comprehensive, data-driven view of the video CPE ecosystem and customer landscape.
• Develop and deliver Director+ cross-functional presentations and roadshows; lead cross-functional programs; and drive business cases, assist with financial modeling, and approvals
• Act as the subject matter expert across Video and Entertainment, including customer journey, process improvement initiatives, KPIs, reporting, and go-to-market execution.
• Monitor end-to-end CPE performance metrics and recommend upgrade, replacement, and deprecation strategies based on device performance and customer experience insights.
• Ensure end-to-end go-to-market readiness for video product and CPE launches, swap campaigns, and lifecycle initiatives (e.g., returns, replacement experiences).
• Partner cross-functionally to execute operational launch requirements in alignment with established product launch governance and program frameworks.
• Serve as the organization’s video CPE expert, aligning cross-functional teams around shared priorities and unified execution objectives.
• Identify communication risks associated with product initiatives and develop messaging strategies to ensure Care, Retail, and Sales teams are effectively prepared and enabled.
• Support the Video and Entertainment product organization in delivering against operational, customer experience, and financial performance KPIs.

Benefits

• Pay is competitive and based on a number of job-related factors, including skills and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior