B2B Inside Sales/Client Services Specialist
About The Position
The B2B Inside Sales/Client Services Specialist serves as a primary point of contact for Digicomm International's business customers, building strong relationships and delivering exceptional service. This role involves managing the full order lifecycle, proactively engaging with customers to understand their needs, and collaborating with internal teams to ensure timely and accurate solutions. The specialist will identify opportunities to recommend relevant products and services that support customer business goals, contributing to customer satisfaction, retention, and long-term account growth. Digicomm International is a leading national and international supplier and manufacturer of CATV/FTTx equipment, known for its exceptional customer service and diverse product lines.
Requirements
- 3 to 5 years of B2B customer service experience, ideally within a distribution or supply chain environment.
- Excellent written and verbal communication skills, with a customer-first mindset.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite, with advanced Excel skills an advantage.
- Analytical mindset with strong attention to detail and a commitment to accuracy.
Nice To Haves
- 1 year of sales experience highly preferred.
- Associate’s or Bachelor’s degree preferred; equivalent professional experience considered.
- Experience with CRM platforms (e.g., Microsoft Dynamics, Salesforce, or similar) preferred.
Responsibilities
- Build and maintain strong, long-term relationships with assigned customer accounts, serving as a trusted and responsive point of contact.
- Engage with customers to understand their needs and recommend relevant Digicomm products and services using a consultative, solutions-based approach.
- Leverage internal product knowledge to identify cross-selling opportunities, referring to the sales and engineering team when appropriate.
- Perform account reviews and follow up on strategic quotes that have yet to be turned into an order.
- Manage customer inquiries across the order lifecycle, including order entry, status updates, expediting, delivery coordination, and order management.
- Partner with internal teams — including sales, supply chain, and operations — to resolve issues, execute request for prices (RFPs), and deliver effective solutions.
- Develop a strong understanding of our product portfolio to support customer needs.
- Maintain accurate customer records and activity documentation within the CRM system to ensure data integrity and continuity.
- Contribute to process improvement initiatives, bringing a solutions-oriented mindset to daily operations.
- Perform other duties as assigned.
Benefits
- Competitive compensation package including a base salary range of $55,000 - $70,000 per year.
- Opportunity to earn a quarterly bonus based on personal and team performance.
- Employee medical coverage premiums paid in full by Digicomm.
- Dental and vision plans.
- 401(k) plan with employer match that is fully vested upon enrollment.
- PTO - Paid time off.
- Company-paid Life and AD&D insurance.
- Company-paid Short and Long-term Disability.
- Flexible Spending Account (FSA).
- Health Savings Account (HSA) or Health Reimbursement Arrangement (HRA).
- Professional development opportunities and career pathing.
- Monthly happy hours and teambuilding events.
- Semi-annual company celebrations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
