B2B Inside Sales Business Representative I
About The Position
Provides inside sales of Inogen products to Business-to-Business accounts through outgoing and incoming phone and email contact. Generates new business from target account list and incoming multi-media lead sources. Fields technical product questions and assures that customer's needs are expeditiously addressed. Operates in collaboration with Territory Account Executives to achieve corporate sales objectives. Works to increase marketplace adoption of Inogen products, while exceeding customer expectations and providing a consistently high level of compliance, service, and professionalism.
Requirements
- Associate degree or a combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.
- 1-3 years sales/customer service experience, preferred.
- Intermediate knowledge/proficiency in Microsoft Office, required.
- Excellent oral and written communication skills required
- Attention to detail
- Solutions-oriented problem solver
- Impeccable phone etiquette
- Must have proven track record of successful team participation as well as ability to work independently and self-start
- Must self-motivate and deliver results with limited oversight
- Must be motivated to achieve results based upon earnings opportunity
Nice To Haves
- Demonstrated mastery of Level I role through compliance and performance with a minimum of 90 days at or above 80% goal achievement without a serious or pattern of compliance violations.
- Successful completion of Product Expert certification
- Support peers through special projects and/or mentoring as assigned
Responsibilities
- Build trust with providers by understanding their diverse needs for respiratory care and our products
- Take initiative to organize target accounts, create strategic call plans, implement calls, and transition sales leads
- Demonstrate a responsive pattern by responding to incoming calls, emails, and requests for information
- Work with teammates to transition leads to Territory Account Executives
- Accurately and consistently record customer information, activities, suggested improvements, problems you fixed, and updates in our CRM system to reflect your performance metrics
- Ensure timely and accurate entering of samples requests and schedule follow-up time to pull through opportunities
- Strives to routinely meet or exceed goals for call volume, create meaningful connections, and exceed expectations
- Show up ready to work (maintain regular and punctual attendance), do the right things (comply with all company policies and procedures), and help out your colleagues (assist with any other duties as assigned).
Benefits
- health, dental, and vision insurance
- 401(k) plan plus employer contribution and match
- generous paid leaves such as vacation and sick leave
- paid volunteer time
- annual performance bonus incentive plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
