B2B Customer Support

95 PERCENT GROUP LLC • Remote, US,

1d • Remote

About The Position

The B2B Customer Service Specialist supports the B2B Customer Service team by assisting with day-to-day customer service operations and administrative tasks. This role works closely with the primary B2B point of contact to help ensure timely responses, accurate order handling, and a high level of customer satisfaction for schools and business partners.

Requirements

• Strong customer service orientation with a commitment to customer satisfaction
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• High attention to detail and accuracy
• Self-motivated with strong follow-through
• Ability to manage multiple tasks and priorities effectively
• Strong organizational skills
• Professional and pleasant phone/email communication skills
• Ability to maintain confidentiality
• Proficiency in Microsoft Word and Excel

Nice To Haves

• Team collaboration and support
• Communication and responsiveness
• Organization and efficiency
• Adaptability and flexibility
• Process adherence and continuous improvement

Responsibilities

• Assist the primary B2B point of contact with customer service inquiries and account support
• Respond to B2B customer inquiries, providing accurate information and timely solutions
• Follow up on customer issues to ensure full resolution and satisfaction
• Support the processing of purchase orders and coordinate with internal teams for fulfillment
• Assist with creating and managing customer invoices, including re-invoicing as needed
• Help prepare and deliver formal quotations upon request
• Maintain positive relationships with schools, tutors, and homeschool organizations
• Provide product information and guidance to customers as needed
• Assist with setting up and maintaining customer accounts, including tax-exempt status
• Monitor and respond to shared customer service inboxes
• Help resolve issues related to orders, shipping, cancellations, and reorders in coordination with internal teams
• Support and maintain customer service and administrative Standard Operating Procedures (SOPs)
• Assist with customer service-related projects and cross-functional initiatives
• Contribute to process improvements and team efficiency
• Perform Additional duties and special projects as needed

Benefits

• Competitive compensation
• Benefits
• Long-term growth opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed