B2B Customer Care Associate
About The Position
We are looking to hire talented customer care associates to work in our team-based Customer Experience area at Pella Corporation. As a customer care associate, you will be able to use your organization, problem solving, and multi-tasking skills while responding to customer needs either on the phone or through written communication. With your ability to listen attentively and desire to create a positive problem-solving experience, you are in a critical role to make a difference in our customer’s mind and to establish and solidify their confidence in Pella. A brand that takes care of its customers while backing them with the knowledge they need, Pella Corporation is proud to design and manufacture high-quality windows and doors that enrich the lives of our consumers. While we are a leader in technology and product innovation, we are also privately held and focused on our people. At Pella, we want to help you find what makes you an extraordinary team member. That’s why we offer stability in workload year-round, individualized talent development plans, cross-functional experiences, and opportunities for career advancement through personal and professional development. Our team-based structure provides a genuine learning experience, ability to tackle questions effectively, and the engagement of a close-knit group working towards the same goal. Our national brand is supported by 8,000+ employees at 17 manufacturing sites and 90+ sales branches across the country who are dedicated to serving our customers with Pella Passion — a way of being that inspires us to go above and beyond for each other, our customers, and our communities. Pella Passion has guided our actions for 100 years and will carry us forward as we capture our rare blend of inspired design and exceptional detail in our work and our lives.
Requirements
- Organization skills
- Problem-solving skills
- Multi-tasking skills
- Ability to listen attentively
- Desire to create a positive problem-solving experience
- Ability to make people feel comfortable and confident
- Ability to take the time to walk customers through their issue
Nice To Haves
- Experience in customer care
- Experience in B2B customer service
Responsibilities
- Responding to customer needs either on the phone or through written communication.
- Using organization, problem solving, and multi-tasking skills.
- Listening attentively and creating a positive problem-solving experience.
- Making people feel comfortable and confident in your abilities.
- Walking customers through their issues.
- Being the first responder regarding customer inquiries.
- Turning stressful situations into positive outcomes.
- Solving problems and answering inquiries about service and products for individuals from all backgrounds.
- Collaborating each day to solve issues.
- Learning more each day to educate and drive results for all customers.
Benefits
- Full-time employment
- Remote/hybrid work available after business performance requirements are met
- $15.75 hourly starting rate
- Medical/dental insurance coverage beginning the first of the month after date of hire
- Flexible spending account options
- Health savings account options
- Paid holidays
- Vacation time
- Annual Incentive Plan
- 401k Profit Sharing
- Stability in workload year-round
- Individualized talent development plans
- Cross-functional experiences
- Opportunities for career advancement
- Personal and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
