B2B Customer Care Associate I
About The Position
Pella Corporation is seeking qualified Customer Care Associates to join our team-oriented Customer Experience area. As a Customer Care Associate, you will utilize organizational, problem-solving, and multitasking abilities to respond to customer needs via telephone or written communication. Your attentive listening skills and commitment to creating positive, solution-focused experiences are essential to building customer confidence and strengthening our brand reputation. Pella Corporation is dedicated to delivering high-quality windows and doors, enriching the lives of customers through superior products and industry-leading innovation. As a privately held organization, Pella prioritizes both technological advancement and employee development. We offer year-round workload stability, individualized talent development plans, cross-functional experiences, and opportunities for career advancement through ongoing personal and professional growth. Our collaborative team structure encourages continuous learning and effective problem resolution.
Requirements
- A minimum of one year of relevant experience or training, or an equivalent combination of education and experience is preferred
- Proficiency in Excel, Word, and Outlook
- Ability to efficiently type while utilizing computer and phone systems concurrently
- Strong verbal and written communication skills
- sit, converse, and listen
- Occasional standing, walking, use of hands to handle objects, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling may be necessary.
- Employees must be able to occasionally lift and/or move up to 25 pounds.
- Specific vision requirements include close vision, color vision, and the ability to adjust focus.
Responsibilities
- Active engagement in customer interactions throughout the shift, addressing service and product inquiries for a diverse clientele.
- Respond to customer inquiries by telephone for 90-100% of the workday
- Acquire and maintain a comprehensive understanding of all products and relevant procedures
- Communicate effectively and accurately with consumers regarding technical matters
- Analyze information, apply problem-solving skills, and maintain professionalism to ensure customer needs are met
- Maintain detailed and accurate records of all transactions
- Assist in the training and mentoring of new personnel
Benefits
- Full-time employment
- Remote/hybrid work available after performance metrics are met
- Starting hourly wage of $15.75, paid weekly
- Medical and dental insurance coverage commencing on the first day of the month following the hire date, including flexible spending and health savings account options
- Paid holidays and vacation time
- Annual Incentive Plan
- 401(k) Profit Sharing: Pella contributes a portion of pre-tax profits to enhance your retirement portfolio
- Flexible scheduling to accommodate varying shift times and customer requirements.
- Opportunities for career advancement through continuous learning and skill development in customer experience expertise.
- Team-oriented environment promoting daily collaboration for issue resolution, knowledge sharing, and driving results for customers.
- Comprehensive benefits package designed to support employees through all life stages.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
