B2B Account Representative
About The Position
Fenix Outdoor, the parent company of Fjällräven, is seeking a B2B Account Representative to serve as a trusted connection point between their sales teams, internal partners, and retailers. This role is ideal for someone who enjoys problem-solving, building relationships, and managing details. The representative will guide wholesale orders from booking through delivery, collaborating with Sales, Planning, Logistics, and Finance to ensure a seamless customer experience. The position requires a proactive, solutions-oriented mindset, strong communication skills, and the ability to thrive in a fast-paced environment.
Requirements
- 2+ years of experience in customer service, dealer services, account services, order management, or a related field
- Strong written and verbal communication skills with the ability to build trust and relationships
- Exceptional attention to detail and ability to manage multiple priorities effectively
- A proactive, solutions-oriented mindset and a genuine desire to help others succeed
- Comfort learning and navigating multiple systems and processes
- Confidence working in a fast-paced environment with changing priorities
- Proficiency with Microsoft Office, including Outlook, Excel, and Word
- A collaborative approach and enjoyment of working toward shared goals
Nice To Haves
- Bachelor’s degree or equivalent combination of education and experience
- Experience with ERP systems, especially Microsoft AX
- Experience using Zendesk
- Data analysis and reporting skills
- Experience supporting wholesale, retail, apparel, footwear, outdoor, or consumer goods businesses
Responsibilities
- Serve as the primary point of contact for assigned wholesale accounts and sales representative groups
- Build strong relationships through responsive communication, proactive problem-solving, and exceptional service
- Support account needs, troubleshoot issues, and help ensure a positive experience throughout the order lifecycle
- Manage wholesale orders from pre-book through fulfillment, maintaining accuracy across order entry, allocations, confirmations, and delivery execution
- Ensure all order details, shipping requirements, routing instructions, and supporting documentation are complete and accurate
- Monitor open orders, production status, and fulfillment timelines; proactively communicate updates and potential risks
- Partner closely with Sales, Planning, Logistics, and Finance teams to manage order flow and resolve challenges
- Support seasonal booking initiatives, sales programs, and inventory opportunities through accurate system setup and execution
- Help balance customer expectations with business priorities while identifying practical solutions to complex situations
- Maintain high standards of data integrity across ERP and order management systems
- Analyze order trends and recurring challenges to identify opportunities for improvement
- Contribute to documentation, workflow enhancements, and scalable processes that support future growth
Benefits
- 401(k) with employer match
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage
- Long- and short-term disability
- Generous paid time off
- Paid company holidays
- Product discounts across Fenix Outdoor’s family of premium outdoor brands
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
