B&B/TCP Team Lead

POWDR • Snowbird, UT

2d • Onsite

About The Position

As a food and beverage Team Lead and under the direction of your department manager and/or the F&B Director, you'll be responsible for assisting in the management of daily operations to include, but not limited to, guest service, maintaining a clean and appealing workspace, quick serve operations, including team member development and performance, inventory, ordering of food and supplies, optimizing profits and ensure that guests are satisfied with their dining experience.

Requirements

• High School Diploma or equivalent required.
• Bachelor’s degree in related field.
• Additional related work experience may be substituted for education.
• 2-3 years of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Food Handlers & Alcohol Certification
• Must demonstrate strong interpersonal skills, including excellent guest service, listening and oral communication skills, conflict management skills and dispute resolution skills.
• Must demonstrate competency in reading, writing and arithmetic with accuracy in counting, adding subtracting, multiplying and dividing.
• Ability to learn menus and wine lists and display extensive knowledge in wine.
• Must direct staff activities and address guest issues while maintaining interactions between the dining room, the kitchen and the bar.
• Strong level of proficiency in Microsoft Office applications.
• Ability to handle, process, maintain and protect guest personal information, including credit card information, in compliance with all company or department policies and procedures according to PCI rules and requirements.
• This includes privacy and confidentiality, reporting, storage and disposal of sensitive information.
• Will not share or disclose any guest personal or financial information to anyone unless authorized by the guest, manager or company or unless disclosure is permitted within departmental policies and procedures.
• Knowledge and understanding of PCI DSS, including the safe and secure handling and maintenance of personal, financial and credit card information of guest/customers.
• Requires judgment within policy guidelines and initiation of activities within job description and responsibility limitations.
• Understanding other Snowbird operations is essential.

Responsibilities

• Responsible for coordinating and communicating with front and back of house personnel to provide a dining experience that exceeds guest expectations.
• Rewards and disciplines as merited by employee performance.
• Assigns, oversees and evaluates employee work performance.
• Recommends promotion, transfer or termination of employees based on performance evaluation.
• Ensures standards of appearance and sanitation are maintained on a daily basis.
• Maintains good safety practices of employees and guests throughout the property.
• Follows state policies and regulations for serving alcoholic beverages in a responsible manner.
• Provides directional flow of restaurant during service and plans, supervises all work done by dining room employees.
• Maintains daily records including revenues and payroll and is responsible for monthly profit and loss statements.
• Completes nightly reports.
• Reviews daily payroll and sales.
• Recommends adjustments to scheduling according to labor and sales figures.
• Ensure all guest needs are met during the meal to achieve a positive dining experience.
• Handles guest complaints in a professional manner and communicating to department manager / F&B Director.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

Benefits

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k
• Discounts with Powdr partners
• Free transportation to work: UTA Buss and Rideshare Vans, Canyon Transportation vans and Employee Blue Shuttles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level