AWS Production Support Specialist

CGI•Lafayette, LA

12h•Onsite

About The Position

CGI is seeking an experienced AWS Production Support Specialist to provide customer facing operational support for enterprise applications and data workflows within a large scale financial services environment. This role will focus on application setup and configuration, data troubleshooting, incident resolution, and ongoing production support across AWS hosted environments. The engineer will investigate application and data issues, troubleshoot Python and Java based services, and work with users and technical teams to drive issues through resolution.

Requirements

5+ years of experience in application, production, or operational support within enterprise environments.
Hands on experience supporting applications hosted in AWS, including services such as S3, RDS, Lambda, CloudWatch, IAM, and ECS.
Strong SQL and relational database skills, including data validation, analysis, and troubleshooting.
Experience resolving data related issues involving missing or incorrect data, refresh failures, access issues, and data inconsistencies.
Experience troubleshooting Python and Java applications, including reviewing logs, errors, configuration files, and API responses.
Working knowledge of REST APIs and application integrations.
Familiarity with CI/CD, GitLab, Terraform, release management, and AWS native deployment pipelines from an operational support perspective.
Understanding of data movement, data refreshes, environment readiness, secure data handling, and controlled use of non production data.
Experience with incident management and root cause analysis, with strong ownership of issues from initial intake through resolution.
Strong customer facing communication and troubleshooting skills.
Bachelor's degree in Computer Science, Information Systems, or a related field.

Nice To Haves

Experience with data masking, anonymization or synthetic data
Docker and Kubernetes
ServiceNow, Jira, or ITIL processes
Creating runbooks, FAQs, troubleshooting guides, or other support documentation.

Responsibilities

Provide customer facing operational support for enterprise applications and data workflows.
Focus on application setup and configuration, data troubleshooting, incident resolution, and ongoing production support across AWS hosted environments.
Investigate application and data issues.
Troubleshoot Python and Java based services.
Work with users and technical teams to drive issues through resolution.
Support release and CI/CD processes.
Monitor application health.
Maintain clear operational documentation and runbooks.