AWS North America Business Operations Lead
About The Position
Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS Commercial Sales (AGS) organization, the Sales Strategy and Operations (S&O) team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives. The Business Operations function within North America S&O is responsible for defining and leading the rhythms and mechanisms that proactively monitor performance of and ensure success of the Sales organization. We are seeking Business Operations Lead to define, land and execute against our strategic priorities. This role will serve as a business partner to sales operations and sales leaders to lead rhythm of the business activities such as Monthly Business Reviews, Quarterly Business Reviews, Monthly Metrics Reviews, Forecasting, Pipeline Management, and other cadenced reporting and metrics for the teams. The role will also facilitate landing of North America mechanisms to support business objectives related to revenue growth and productivity improvements. The ideal candidate has experience in business management, program management, or operations in a sales organization and has high business acumen and strong analytical skills. This is a hands-on position - the candidate must be willing to “roll up the sleeves”. The candidate will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and has the foresight to anticipate business needs, make tradeoffs, and balance business dynamics despite constraints. The lead will thrive in a fast-paced environment, will be able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify business processes. Maturity, strong judgment, and the ability to influence are all essential to success in this role.
Requirements
- Bachelor's degree or equivalent
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- 5+ years of sales operations or equivalent experience
- Experience developing and executing sales strategies, tactics, plans, processes, systems and programs
Nice To Haves
- Experience presenting to senior leadership
- Experience working within a high-growth, technology company
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Responsibilities
- Define the operational cadence for the Division business and manage business planning activities
- Own and run a complete mechanism end to end (e.g., pipeline management, forecasting, business reviews)
- Manage monthly CEO reviews
- Drive change management and communications for North America mechanisms and tools for the business including Account Planning, Events, Win / Loss, Executive Engagement
- Partner with worldwide S&O to align operating cadence across Geos/Areas
- Continuously improve output quality, effectiveness and velocity of mechanisms
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
