AWC Family Liaison
Barber National Institute•Erie, PA
•Hybrid
About The Position
We are seeking an organized and relationship-focused Agency With Choice (AWC) Liaison to serve as the primary contact for families and staff in the AWC program. This role ensures that individuals receive the services they need by coordinating care, maintaining compliance with regulations, and fostering positive relationships with families, staff, and agencies. The ideal candidate will be detail-oriented, knowledgeable about program requirements, and committed to person-centered planning.
Requirements
- Associate degree required
- Excellent verbal and written communication skills
- Valid Pennsylvania driver’s license and eligibility for agency insurance
- Strong organizational and time management skills
Nice To Haves
- Two years of experience working with individuals with intellectual disabilities preferred
- Knowledge of program regulations and funding requirements (preferred)
Responsibilities
- Managing a caseload and coordinating services to meet individual needs
- Reviewing and approving service notes, quarterly notes, and Carelogic entries
- Supporting families in recruiting and onboarding Support Service Professionals
- Conducting orientations and ensuring staff meet training and qualification requirements
- Monitoring compliance with Medicaid Waiver regulations and program guidelines
- Maintaining accurate documentation and electronic case records (ECR)
- Communicating regularly with families, staff, and managing employers to resolve issues
- Generating reports, tracking utilization, and assisting with invoicing
Benefits
- Highmark Medical and Mental Health
- Delta Dental and Davis Vision Coverage
- Health Savings Account/Flexible Spending Accounts
- Teladoc Virtual Health
- 401K Retirement Plan with Employer Match
- On-Demand Pay
- Employee Referral Bonus Program
- Student Loan Forgiveness
- College Scholarship & Tuition Discounts
- Employee Discounts
- Company Paid Life Insurance
- Short & Long-Term Disability Insurance
- Employee Assistance Program
- Erie Campus- discounted on-site weekday childcare
- Employee discounts for select BNI events and services
- Generous Paid Time Off
- Seven Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
