Family Serv Liaison PR

LifeLink Foundation

12h•Onsite

About The Position

About LifeLink More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today. What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands. At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation. Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients. We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality. If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

Requirements

Passionate about helping others and making a difference
Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
Minimum of two years in a related LifeLink position and/or appropriate credentialing and experience which may include medical-related degree/certification or appropriate experience in a medical environment or family/social services field.
Effective written and verbal communication skills.
Proven communication skills in English, both written and verbal.
Ability to take initiative, multi-task, and meet deadlines with a growing degree of autonomy.
Ability to operate the computer, experience with Microsoft Office Suite. Specifically word processors, spreadsheets, and ability to produce documents utilizing Microsoft Word for Windows applications.
Professional appearance and demeanor.
Exercise discretion and deal with information in a sensitive and confidential manner.
A collaborator who thrives in a mission-first environment

Responsibilities

Serves as a liaison between LifeLink and donor families and recipients.
Manages services and facilitates interactions and responses with/to donor families, providing consistent documentation and follow through.
Actively participates and identifies educational/counseling resources for staff.
Follows the Family Correspondence Policies and Procedures which include; triage of phone calls, keeping current logs, coding, routing, and final follow-up correspondence/communication with donor/non-donor families and recipients to ensure favorable outcomes.
Manages the Medallion project to include; ensuring correspondence and medallions are sent to donor families within the desired time period.
Maintains donor family survey project, ensuring families receive survey within the desired time period and following up on requests by the donor families.
Works with the LifeLink Coordinators, keeping them informed of family requests as appropriate.
Acts as liaison to transplant centers to assist in the coordination of donor family and recipient interactions.
Serves as a resource for Volunteer education in conjunction with, and as directed by Public Affairs.
Keeps an open line of communication with respective leadership on coordination of all aspects of the Family Services Program, meeting appropriate deadlines, documentation and quality assurance.
Continually reviews all processes applicable to the position to ensure quality assurance and identify areas for process improvement.
Establishes and maintains various industry-specific counseling outlets and information for staff’s utilization/resource.
Provides and prepares additional detailed correspondence, reports, expense reports, presentations, etc. as needed.
Complies with departmental budget expectations and requirements.
Responsible for participating in quality assessment performance improvement (QAPI) activities for the OPO as outlined in the OPO Quality Assessment Performance Improvement Plan.
Participates in other assignments as directed.