AVP - VCG Inside Sales

Verizon•Basking Ridge, NJ

1d•Hybrid

About The Position

The AVP of Inside Sales is a pivotal leadership role overseeing the Consumer Inside Sales organization, focused on operational excellence, revenue generation, and strategic marketing integration. As the lead for both inbound and outbound performance, you will cultivate a robust, sales-centric environment while championing the professional growth of your team. We are seeking a forward-thinking executive who can inspire teams in both live and virtual settings to surpass all performance goals.

Requirements

Bachelor’s degree and/or equivalent work experience
10+ years of proven experience in a sales leadership role, with a strong track record of success in managing sales teams.
5+ years of management experience
Deep understanding of sales methodologies, processes, and best practices, with a strong emphasis on data-driven execution and hybrid sales models.
Demonstrated ability to build dynamic sales-driven cultures and drive employee development.
Excellent communication, interpersonal, and presentation skills, with the ability to influence, inspire, and drive alignment with cross-functional partners.
Ability to evaluate issues, provide solutions, and communicate effectively to VP and up-level executives.
Willingness to travel (30-50% of the time) to support live sales rallies, hub locations, and market visits.

Nice To Haves

Master’s degree.
Familiarity with workforce management, strategic call routing optimization, and integrating cutting-edge tools (like generative AI) into call center-specific systems.
Expertise in analyzing complex performance metrics (such as Value per Contact) and driving conversion optimization.
Experience leading and developing virtual teams while maintaining high levels of engagement and accountability.
Experience in Operations

Responsibilities

Lead, mentor, and coach a team of Inside Sales leaders and specialists to exceed key revenue-driving metrics, including phone adds, Verizon Home Internet (VHI), Perks, and Value per Contact (VPC).
Spearhead the evolution of Inside Sales strategy, driving inbound and outbound performance, call-routing optimization, and conversion improvements.
Collaborate with Operations, Workforce Planning, IT, and Finance to scale results, implement hybrid sales models, and improve customer satisfaction (RIS/NPS).
Build a strong, sales-driven culture, utilizing generative AI and internal tools to maximize team engagement, performance, and pipeline conversion.
Analyze sales performance, forecasts, market conditions, and territory opportunities to drive growth, set quotas, and manage churn.
Develop the organization through strategic hiring, professional development, and consistent communication of performance objectives and core values.
Participate in high-level strategy meetings and lead cross-functional initiatives to resolve channel issues and implement process improvements.