AVP Support Services Operations
About The Position
Provides strategic and operational leadership for Support Services across UAB St. Vincent’s including Food and Nutrition Services, Environmental Services, Guest Services, Linen Services, Patient Transportation Services, Switchboard Services, Volunteer Services, Hospitality House, Conference Center, Parking/Valet Services, Facilities Management, Biomed Services and other assigned functions. Responsible for developing and executing operational strategies that support organizational goals, regulatory compliance, quality outcomes, patient and employee experience, and financial performance. Collaborates with executive, clinical, and operational leaders to drive operational excellence, foster innovation, optimize resource utilization, and ensure services are aligned with industry best practices and organizational priorities.
Requirements
- Master’s degree in Healthcare Administration, Business Administration, Public Health, or related field required.
- Minimum of ten (10) years of progressive healthcare operations leadership experience required.
- Completion of an accredited Administrative Fellowship may be considered in combination with healthcare operations leadership experience.
Responsibilities
- Oversees operations for assigned Support Services departments across UAB St. Vincent’s facilities.
- Develops and executes strategic plans, operational priorities, and performance objectives that align support service operations with organizational goals, quality standards, patient experience initiatives, and financial performance expectations.
- Leads quality improvement, and process optimization initiatives to enhance operational efficiency, service delivery, patient satisfaction, employee engagement, and overall departmental performance.
- Oversees departmental budgets, capital planning, resource allocation, and financial performance to support operational and organizational goals.
- Ensures compliance with regulatory requirements, accreditation standards, operational readiness initiatives, Environment of Care expectations, safety programs, and organizational policies and procedures.
- Collaborates with organizational, clinical, and operational leaders to support strategic initiatives, operational effectiveness, and service excellence across assigned departments.
- Oversees contracted services, vendor relationships, and external partnerships to ensure accountability, service quality, and compliance.
- Reviews operational, patient satisfaction, and employee engagement data to identify opportunities for improvement and implement action plans to support organizational goals.
- Provides guidance, mentorship, and development opportunities for leaders and staff while promoting accountability, collaboration, and continuous improvement.
- Represents assigned service lines in organizational committees, operational initiatives, regulatory surveys, accreditation activities, and planning efforts.
- Identifies operational challenges and develops solutions that support efficient operations, regulatory readiness, and industry best practices.
- Perform other duties and responsibilities as assigned.
Benefits
- generous paid time off
- paid parental leave
- Associate Assistance Program
- Tuition Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Executive
