AVP Sr Relationship Assistant

Susser Bank • Dallas, TX

16h • Onsite

About The Position

This position ensures that applicable bank lending policies and practices, as well as state and federal regulations are being followed. It involves overseeing the development and maintenance of loan and credit files, preparing loan documents for loan officers, and providing clerical and customer service support to the bank lobby. The role also includes processing new and renewal documents, preparing appraisal packets, setting up loan sheets, and processing loans from approval to closing. Additionally, the position handles customer requests, reviews documents before closing, prepares security agreements, and performs teller duties including cash transactions, wire transfers, and balancing cash drawers. Knowledge of customer and business account opening, cross-selling products, and audit/vault duties are also part of the responsibilities. The role requires compliance with laws and regulations, maintaining confidentiality, and continuous professional development.

Requirements

• Associates Degree or equivalent education and experience required.
• Five years of job-related experience required, preferably in the financial industry.
• Computer (Microsoft Office, Loan Origination Software, Jack Henry, LaserPro), ppdocs.com.
• Accuracy, attention to details, organizational skills.
• Analytical skills, problem solving, good time management and excellent follow up skills.
• Responsive to requests and timely completion of tasks.
• Strong verbal and written communication with all levels.
• Strong leadership and decision making.
• Demonstrates a courteous, pleasant, self-motivated, and dependable behavior.
• Maintaining a professional environment in both appearance and conduct.

Nice To Haves

• In dept knowledge of bank products, services, policies, and procedures to successfully assist customers in all aspect of the new account and teller functions.

Responsibilities

• Oversees the development and maintenance of loan and credit files.
• Prepares various loan documents for loan officers ensuring completeness, accuracy, and timeliness.
• Provides clerical and customer service support to the bank lobby.
• Processes and follows up on new and renewal documents, processes renewals on real estate files.
• Prepares packets that include plans/cost breakdown for the appraisal department.
• Prepares the loan set up sheet.
• Processes and closes loan documents in person with customer.
• Processes loans from approval to closing.
• Sends out new and renewal documents; sends certified mail.
• Obtains signatures for approvals of various exceptions.
• Order loan documents through commercial attorney.
• Orders Title Commitments, Flood Certificates, Appraisals, Title Binder Extensions, UCC searches and Credit Reports.
• Approves HUD's for closing, requests Plans and Cost Breakdown sheets for interims.
• Processes customer requests or inquiries including loan draws or transfers.
• Reviews and approves documents before they are sent to close, checks on pending loans for Title Commitment and Appraisals.
• Prepares additional security agreements for collateralized loans; prepares HMDA on applicable loans.
• Prepares drafting instructions or sends off cashier’s check for vehicle loans.
• Places Red Flag verifications on all new loans.
• Sends out denial and withdrawal letters, as necessary.
• Communicates loan status with the Loan Origination Department, Compliance Department, Loan Officers, and Customers.
• Perform teller duties including cash, check and deposit transactions, wire transfers, loan payments, Cashier’s Checks, and balancing cash drawers.
• Knowledge of both customer and business account opening along with the ability to recommend and cross sell products and services.
• Perform audit and vault duties as needed.
• Performs duties in compliance with applicable laws and regulations.
• Maintains the security and confidentiality of pertinent information and records.
• Maintains current and up-to-date knowledge and continues professional development through training as applicable.
• Demonstrates a courteous, pleasant, self-motivated, and dependable behavior.
• Maintaining a professional environment in both appearance and conduct.
• Performs additional duties as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree