AVP Sr Relationship Assistant

Susser Bank•Plano, TX

About The Position

This position ensures that applicable bank lending policies and practices, as well as state and federal regulations are being followed. The role involves overseeing the development and maintenance of loan and credit files, preparing loan documents for loan officers, and providing clerical and customer service support to the bank lobby. It also includes processing new and renewal documents, preparing appraisal packets, processing and closing loan documents, and ordering necessary documentation such as title commitments and appraisals. The assistant will also handle customer requests, review and approve documents before closing, place Red Flag verifications, and communicate loan status to relevant departments and customers. Additionally, the role requires in-depth knowledge of bank products and services, performing teller duties, opening customer and business accounts, recommending cross-selling opportunities, and performing audit and vault duties as needed. The position also emphasizes compliance with laws and regulations, maintaining confidentiality, and continuous professional development.

Requirements

Associates Degree or equivalent education and experience required.
Five years of job-related experience required, preferably in the financial industry.
Computer (Microsoft Office, Loan Origination Software, Jack Henry, LaserPro), ppdocs.com.
Accuracy, attention to details, organizational skills.
Analytical skills, problem solving, good time management and excellent follow up skills.
Responsive to requests and timely completion of tasks.
Strong verbal and written communication with all levels.
Strong leadership and decision making.
Demonstrates a courteous, pleasant, self-motivated, and dependable behavior.
Maintaining a professional environment in both appearance and conduct.

Responsibilities

Oversees the development and maintenance of loan and credit files.
Prepares various loan documents for loan officers ensuring completeness, accuracy, and timeliness.
Provides clerical and customer service support to the bank lobby.
Processes and follows up on new and renewal documents, processes renewals on real estate files.
Prepares packets that include plans/cost breakdown for the appraisal department.
Prepares the loan set up sheet.
Processes and closes loan documents in person with customer.
Processes loans from approval to closing.
Sends out new and renewal documents; sends certified mail.
Obtains signatures for approvals of various exceptions.
Order loan documents through commercial attorney.
Orders Title Commitments, Flood Certificates, Appraisals, Title Binder Extensions, UCC searches and Credit Reports.
Approves HUD's for closing, requests Plans and Cost Breakdown sheets for interims.
Processes customer requests or inquiries including loan draws or transfers.
Reviews and approves documents before they are sent to close, checks on pending loans for Title Commitment and Appraisals.
Prepares additional security agreements for collateralized loans; prepares HMDA on applicable loans.
Prepares drafting instructions or sends off cashier’s check for vehicle loans.
Places Red Flag verifications on all new loans.
Sends out denial and withdrawal letters, as necessary.
Communicates loan status with the Loan Origination Department, Compliance Department, Loan Officers, and Customers.
Perform teller duties including cash, check and deposit transactions, wire transfers, loan payments, Cashier’s Checks, and balancing cash drawers.
Knowledge of both customer and business account opening along with the ability to recommend and cross sell products and services.
Perform audit and vault duties as needed.
Performs duties in compliance with applicable laws and regulations.
Maintains the security and confidentiality of pertinent information and records.
Maintains current and up-to-date knowledge and continues professional development through training as applicable.
Demonstrates a courteous, pleasant, self-motivated, and dependable behavior.
Maintaining a professional environment in both appearance and conduct.
Performs additional duties as assigned or directed.