AVP, Quality Assurance Manager

Banc of California • Santa Ana, CA

1d

About The Position

The AVP, Quality Assurance (QA) Manager, is responsible for managing and executing quality assurance and data quality review activities. This role ensures the accuracy, completeness, and consistency of client and operational data, adherence to documented procedures, and alignment with established quality standards. This role focuses on defect identification, root cause analysis, corrective action support, and continuous process improvement. You will escalate significant quality issues, trends, and systemic gaps to senior leadership as appropriate. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Requirements

• Minimum 5 years of experience in banking operations, quality assurance, data quality, or a related operational control function.
• Demonstrated experience executing QA reviews, data quality assessments, or accuracy testing within a regulated financial institution.
• Strong understanding of banking operations, client onboarding, account maintenance, and data lifecycle management.
• Working knowledge of applicable banking regulations as they relate to operational execution and data accuracy.
• Experience supporting audits, exams, or internal reviews through QA evidence and documentation.
• Ability to train and coach staff on QA standards, data quality expectations, and procedural accuracy.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), with strong Excel reporting skills preferred.
• Strong analytical, organizational, and time management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently within established QA frameworks and escalate material quality concerns appropriately.
• Effective organizational and time management skills.
• Ability to provide consultation and expert advice to management
• High School diploma or equivalent required

Responsibilities

• Provide day to day management, coaching, and technical guidance to Quality Assurance Analysts manage day-to-day Quality Assurance and data quality review activities of the team.
• Ensure the accuracy, completeness, and integrity of client and operational data through structured QA reviews.
• Oversee documentation of defects, errors, rework, and corrective actions in accordance with established QA procedures.
• Apply and enforce quality standards related to data entry, documentation, procedural adherence, and operational accuracy.
• Analyze QA results to identify error trends, root causes, and recurring data quality issues.
• Support audits, exams, or internal reviews through QA evidence and documentation.
• Develop and deliver clear reporting and dashboards summarizing QA results, trends, and remediation progress for senior leaders.
• Partner with Banking Operations, Risk, Compliance, and Technology teams to support process improvements and data quality enhancements.
• Validate that corrective actions and process changes are implemented and sustained through follow up QA reviews.
• Support maintenance of QA methodologies, sampling approaches, testing scripts, and documentation standards.
• Assist with workload planning, case volumes, and productivity metrics to support service level expectations.
• Review QA work products to ensure consistency, accuracy, and adherence to QA standards.
• Involved with interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal planning, and counseling.
• Manage, support, coach and train employees.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Benefits

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees