AVP, Partnership Success

Ensemble Health Partners•Work at Home - Minnesota - Other, MN

3d•Hybrid

About The Position

The Assistant Vice President (AVP), Partnership Success is responsible for leading client success across one or multiple acute care clients. This role requires deep expertise in Revenue Cycle Management (RCM) and hands-on leadership of onsite operations. The AVP maintains detailed knowledge of and may perform all duties of the Site Directors for assigned acute facilities, while overseeing, managing, and developing a multi-level onsite revenue cycle operations team. This position requires onsite presence at client locations at least 75% of the time. You will ensure optimal performance and adherence to Ensemble’s Client Delivery Management Model, driving strategic alignment and operational excellence across Front-End, Middle Revenue Cycle, and Business Office functions. The AVP partners closely with client leadership and Ensemble executives to deliver measurable results, resolve escalations, and integrate best practices across the acute revenue cycle.

Requirements

CRCR/CPAR or equivalent certification
5–7 years in Acute Revenue Cycle Management
3–5 years in people leadership roles
Proven ability to lead large-scale acute RCM operations and deliver measurable performance improvements.

Responsibilities

Oversight of 10+ acute facilities or $2B+ net revenue under management
For dedicated client leaders: $500M+ client oversight or operational oversight, or oversight of 2–3 acute clients
Define strategic direction for onsite acute RCM operations and integrate with centralized functions.
Develop strategies to improve AR aging, denial management, POS collections, and patient experience.
Serve as the primary or secondary point of contact for all acute revenue cycle requests; lead client meetings and escalate issues promptly.
Plan succession, onboard leadership, and conduct performance reviews.