AVP of Payments

Apple Federal Credit Union•Fairfax, VA

2d•$144,108 - $180,135•Hybrid

About The Position

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve. We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact. Under general supervision, the AVP of Payments leads and oversees the operations of the Payments department, including Card Services and Money Movement. This role is responsible for ensuring the efficient and effective execution of all payment operations, including credit and debit card issuing and processing, ACH, Wires, Share-drafts, and real-time payments capabilities. The AVP of Payments works closely with the VP of Payments to develop and implement strategic initiatives to enhance and expand member utilization of Apple’s payments functionality, ensuring compliance with all relevant regulations and policies. Performs duties and responsibilities in accordance with The Apple Way principles of Team Up, Challenge Yourself and Own It, and Serve with Purpose. Remains cognizant of and adheres to credit union policies and procedures, and applicable regulations. Collaboratively, with Payments leadership, coordinates related administrative functions, including but not limited to budgeting, planning, report preparation, and audit activities. Performs other duties as assigned by the VP of Payments.

Requirements

Minimum ten (10) years Financial Institution experience, preferably within at least one of the Payment spaces such as ACH, drafts, wires, credit and debit card issuing and processing, and real-time payments.
Minimum five (5) years supervisory management experience, including experience coaching, motivating and evaluating the performance of staff members engaged in payments operations.
Familiarity with the operating environments of Symitar (Jack Henry), PSCU/Velera, Visa, Fed ACH and wires, NACHA, and RTP (FedNow & The Clearing House).
Four-year BA/BS in Business, Finance, Accounting, or related field, or equivalent work experience.
Excellent supervisory, interpersonal abilities.
Must possess strong coordination and communication skills.
Excellent analytical and problem-solving abilities.
Must possess strong administrative skills.
Have the ability to work effectively and independently in a fast-paced, high-volume environment.
Demonstrated knowledge of policies, procedures, regulations and legislation relating to Payments.

Responsibilities

Lead and develop the Payments team, including the Director of Card Services and the Director of Money Movement, to ensure the efficient operation of all payment processes.
Create a best-in-class environment, delivering clear goals, career paths, and development opportunities for team members.
Cultivate a culture of data-driven, creative problem-solving to maximize the consumer appeal, accessibility, and market adoption of Apple’s payments products and solutions.
Collaborate with line-of-business managers to actively improve the Credit Union's payments and payments processing functions: ensuring quality member service, product competitiveness, profitability, and portfolio quality.
Oversee the operations of money movement, including ACH, Wires, Share-drafts, FedNow/RTP, and debit/credit card issuing, processing, and non-fraud dispute resolution.
Provide technical guidance and oversight for complex payments operations, ensuring department goals and standards are met.
Ensure business continuity for cards and Fed processing.
In collaboration with the Directors of Card Services and Money Movement, and other line-of-business leadership, manage third-party relationships with service providers, including invoicing, issue escalation and resolution, contract negotiations, and SLA fulfillment.
Initiate and participate in the evaluation of products and solutions to enhance Apple’s relevance among families and other target-market cohorts.
Ensure compliance with all regulatory and compliance requirements, directly engaging in regulatory exams and policy implementations, as may be required.
Recognize and manage risk within the functional areas.
Monitor and refine performance metrics for Apple’s payments solutions and products, creating performance reports and evaluating the effectiveness of current plans and initiatives.
Communicate regular business performance, vendor status, and strategic initiative updates to the Payments leadership and staff, and to the executive leadership team.