AVP of Contact Center Sales
About The Position
Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. ACE is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We are seeking a high-caliber AVP of Contact Center Sales to lead the charge in capturing enterprise market share. This role is designed for a strategic heavyweight who can bridge the gap between complex technical solutions and high-level business outcomes. You will be responsible for the "Contact Center First" strategy, ensuring that RingCentral is recognized not just as a UCaaS leader, but as the premier provider of AI-powered CX transformation for the world’s largest organizations.
Requirements
- 12+ Years of Strategic Sales: Proven experience in a leadership or "Player-Coach" capacity within SaaS, CCaaS, or CX software sectors.
- Direct Sales Pedigree: A documented history of overachieving 7-figure and 8-figure annual quotas within the enterprise space.
- AI & Cloud Fluency: Deep technical literacy regarding cloud architectures and the application of Generative AI within contact center environments.
- Executive Presence: The ability to move seamlessly from a technical demo with an IT Manager to a strategic "Business Outcome" discussion with a CEO or COO.
- Competitive Intelligence: A nuanced understanding of the CCaaS competitive landscape (e.g., Nice, Five9, Genesys, Talkdesk) and the ability to articulate RingCentral’s unique value proposition.
- Entrepreneurial Agility: The ability to thrive in a fast-paced environment, adapting strategies in real-time based on market shifts and product evolution.
Nice To Haves
- Education: Bachelor’s degree required; MBA or equivalent leadership experience preferred.
Responsibilities
- Scale Enterprise Dominance: Develop and execute a comprehensive GTM strategy focused on hunting and closing net-new Enterprise and Mid-Market logos.
- Lead AI-Driven CX Strategy: Act as a thought leader on the "Future of Work," articulating how RingCentral’s AI (Sentiment Analysis, Real-time Agent Assist, and IVR Orchestration) drives ROI and customer loyalty.
- Direct Sales Orchestration: Own the full direct sales motion, from high-level prospecting and executive discovery to the final negotiation of multi-million dollar, multi-year contracts.
- Cross-Functional Command: Lead a "Tiger Team" of Sales Engineers, Product Specialists, and Customer Success managers to ensure technical validation and long-term platform adoption.
- Pipeline Engineering: Architect a sustainable, high-velocity pipeline by leveraging data-driven insights to identify high-propensity targets and vertical-specific opportunities (e.g., Healthcare, FinSec, Retail).
- Complex Deal Structuring: Navigate the intricacies of enterprise procurement, including security audits, legal redlines, and ROI modeling for stakeholders across IT, Operations, and Finance.
- Brand Evangelism: Represent RingCentral at industry-leading conferences and executive roundtables, positioning our CCaaS portfolio as the core of modern digital transformation.
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- Voluntary supplemental health coverage and life insurance
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee 1:1 coaching, perks and discounts program
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What This Job Offers
Job Type
Full-time
Career Level
Executive
