AVP of Benefits - GA, On Site

Us PrismHR • Chandler, GA

6h • Onsite

About The Position

The AVP is responsible for the oversight and ongoing management of the Account Managers. AVP works with sales and support teams to ensure that a high service level is met. AVP will also work with high-level, key employees to maintain ongoing client relationships. Being extremely knowledgeable about group benefits, having excellent problem resolution and management skills. The AVP must also be personable, maintain a high level of professionalism and be able to travel if needed.

Requirements

• Personal qualities of integrity and credibility.
• Must be able to work individually and as part of a team.
• Must be able to use the utmost discretion in all presentations/correspondence and communication for staff, clients, and all leadership.
• Intermediate (or higher) knowledge of Microsoft Office and Adobe.
• Work requires professional, written, and verbal communication and people skills.
• Strong organizational skills with the ability to multi-task and prioritize meeting stated deadlines.
• Knowledge of employee benefits, compliance, and payroll.
• Must be able to read, analyze, and interpret Client, technical procedures, insurance regulations, and governmental regulations.
• Ability to respond effectively to the most sensitive inquiries and complaints.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Multiple platforms will be utilized to access clients, employees, carrier, payroll, and HR information. The ability to navigate the different platforms to perform daily duties.
• Frequently required to sit; occasionally required to stand and walk.
• Specific vision abilities required include close vision, color vision, and ability to adjust focus.
• Frequently required to talk and hear.
• Moderate concentration/intensity, which includes prolonged mental effort.
• Average memory, taking into consideration the amount and type of information.
• Noise level in the work environment is usually moderate.

Nice To Haves

• 2- 5 years or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
• Bachelor's degree preferred

Responsibilities

• Supervision of Account Managers (including Seniors).
• Ensure Open Market SOPs and processes are enforced.
• Manage Renewal Calendar to ensure ALL renewals are completed
• Manage Client Escalations
• Support Account Manager teams by providing training, assistance and daily support as needed.
• Manage PTO requests for Account Managers.
• Conduct yearly employee reviews.
• Conduct weekly team meetings (collectively and individually as needed).
• Ensure a high level of customer retention and satisfaction.
• Ensure high levels of service are delivered to ALL clients:
• Ensure a high level of professionalism and customer service to clients
• Ensure Account Managers provide 24-hour response times to requests. If resolution cannot be obtained within 24 hours, make sure they keep lines of communication open with clients by providing status updates.
• Provide and assist teams to ensure an excellent level of service is provided to internal and external clients.
• Review ClientSpace cases weekly to ensure all outstanding issues are resolved in a timely manner.

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Life insurance
• short term disability
• long term disability
• employee assistance program (EAP)
• flexible spending account (FSA)
• health savings account (HSA)
• Identity theft protection
• critical illness
• accident
• cancer
• hospital protection
• legal and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager