AVP, New Accounts

LPL Financial•Fort Mill, SC

2d•$82,812 - $137,917

About The Position

LPL Financial is seeking a strategic, results-oriented leader to join its New Accounts leadership team as Assistant Vice President, New Accounts Operations. The position leads the execution, optimization, and transformation of New Account Opening and Account Maintenance operations, with a focus on delivering a best-in-class advisor experience. The AVP oversees onshore and offshore operational teams and is accountable for service delivery, quality, risk management, workforce planning, process improvement, operational performance, automation, and digital transformation. The role partners across Operations, Product, Technology, Compliance, Legal, Risk, Financial Crimes, and Service to simplify processes, improve advisor outcomes, strengthen controls, and implement solutions that support LPL’s growth objectives. The leader translates strategy into measurable outcomes, develops teams and leaders, maintains service levels and quality standards, and ensures operations can scale while meeting regulatory and control requirements. The position also leads process modernization and change initiatives, uses data and metrics to improve performance, manages risks and governance activities, and communicates operational results and transformation progress to senior leadership and stakeholders. LPL Financial is a U.S. wealth management firm supporting financial advisors and financial institutions with affiliation models, investment solutions, fintech tools, and practice management services. Its Total Rewards package is described as competitive and includes examples such as 401(k) matching, health benefits, employee stock options, paid time off, and volunteer time off.

Requirements

At least 5 years of progressive leadership experience in financial services operations, brokerage operations, account onboarding, or a related field.
FINRA Series 99 required.
Strong leadership and people-development capabilities, with a record of building high-performing teams.
Ability to translate vision and strategy into execution.
Strong relationship-building and stakeholder-management skills.
Ability to influence across organizational boundaries and lead through change.
Strong analytical and problem-solving skills, including using data to drive decisions.
Excellent written, verbal, presentation, and communication skills.
Ability to manage multiple priorities in a fast-paced, highly regulated environment.
Strong business acumen focused on operational excellence, advisor experience, and risk management.
Advanced proficiency in Microsoft Office applications and operational reporting tools.

Nice To Haves

Experience supporting New Account Opening, Account Maintenance, Client Onboarding, or Brokerage Operations.
Experience leading automation initiatives involving workflow, robotics, or digital transformation capabilities.
Experience presenting operational performance and strategic recommendations to leadership.
Success leading onshore and offshore teams in a high-volume operational environment.
Experience driving operational transformation, process improvement, automation, and change management initiatives.
Experience managing performance through operational metrics, service levels, quality standards, and risk controls.
Additional FINRA registrations, such as Series 7, Series 24, or equivalent.

Responsibilities

Lead, inspire, and develop high-performing onshore and offshore teams, promoting accountability, innovation, inclusion, and continuous improvement.
Translate enterprise and departmental strategies into operational priorities and measurable business outcomes.
Lead organizational readiness and change management for automation, technology enhancements, and transformation programs.
Build leadership capability through coaching, succession planning, and talent development.
Oversee daily production staff for New Account Opening and Account Maintenance.
Ensure achievement of service level agreements, quality metrics, productivity goals, and risk management standards.
Establish and monitor operational performance indicators, identify trends, and implement corrective actions.
Lead resolution of complex operational issues, production incidents, and escalated advisor concerns.
Oversee capacity planning, workforce management, and business continuity strategies.
Keep operational procedures, knowledge resources, and training materials current and effective.
Execute process optimization, automation, workflow modernization, and scalability initiatives.
Partner with Product, Technology, and Continuous Improvement teams to prioritize and implement efficiency opportunities.
Use operational data, analytics, and performance metrics to identify root causes, inform decisions, and improve outcomes.
Promote adoption of digital capabilities to reduce manual effort, improve cycle times and quality, and enhance advisor experience.
Ensure processes align with regulatory requirements, firm policies, and industry standards.
Maintain a strong control environment through oversight, monitoring, quality assurance, and issue management.
Identify operational risks and implement mitigation strategies.
Partner with Compliance, Legal, Risk, and Financial Crimes teams on audits, examinations, remediation, and governance.
Build relationships across Operations, Product, Technology, Compliance, Service, Legal, Risk, and Financial Crimes.
Influence cross-functional stakeholders to support prioritization, resource alignment, and execution of strategic initiatives.
Communicate performance, emerging risks, and transformation progress to senior leaders and stakeholders.
Serve as an operational subject matter expert and trusted advisor for New Accounts processes and capabilities.
Set performance expectations, objectives, and development plans for leaders and team members.
Provide coaching, mentoring, and performance feedback; support employee development, retention, and succession planning.
Ensure teams have the skills, tools, and resources needed to meet operational and strategic objectives.