AVP Mortgage Loan Origination

Community First Credit Union • Neenah, WI

2d

About The Position

As the AVP Mortgage Loan Origination, you will provide leadership and oversight for the mortgage origination team, ensuring exceptional member service, high-quality loan production, regulatory compliance, and achievement of departmental growth objectives. You will coach and develop Mortgage Loan Originators, monitor pipeline performance, strengthen processes, and promote collaboration between Mortgage Origination and Mortgage Operations. This role blends production leadership with business development — building and maintaining strong relationships with realtors, builders, developers, and other referral partners; representing Community First Credit Union at industry and community events; and partnering with Senior Management to expand our mortgage market share and presence across the communities we serve.

Requirements

• Minimum of 10 years of progressive mortgage loan origination experience.
• Previous lending leadership and people-management experience required.
• Strong understanding of mortgage products, lending processes, regulatory requirements, and origination best practices.
• Strong leadership and people-development skills, with the ability to motivate, coach, and build a high-performing team.
• Strong business-development and relationship-management skills, with the ability to build long-term relationships with realtors, builders, developers, and community partners.
• Excellent member service, communication, networking, and relationship-building skills.
• Strong analytical and problem-solving abilities, with sound judgment and the ability to resolve complex issues with minimal supervision.
• Exceptional organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office products, including Excel, Word, Outlook, and PowerPoint.
• Ability to handle confidential and sensitive information with professionalism and discretion.

Nice To Haves

• Bachelor's degree in banking, finance, accounting, business administration, or a related field preferred; or an equivalent combination of education and experience.

Responsibilities

• Lead and coach the mortgage team, providing leadership, direction, performance coaching, and ongoing feedback to Mortgage Loan Originators to achieve production, quality, service, and operational goals.
• Build referral relationships and drive business development by developing and maintaining strong relationships with realtors, builders, developers, and community partners, and representing the Credit Union at industry and community events to strengthen referral relationships.
• Grow our market presence by partnering with MLOs to execute relationship-building and business-development strategies, identifying opportunities to expand the Credit Union's visibility through outreach, networking, and community engagement.
• Manage the pipeline and drive results by monitoring and managing the mortgage origination pipeline, ensuring timely follow-up and effective workload management, and analyzing production and referral data to improve efficiency and results.
• Lead collaboration across teams by leading the Mortgage Collaboration Team, serving as a liaison between Mortgage Origination and Mortgage Operations, and partnering across lending, compliance, risk, and training to resolve issues and improve the member experience.
• Recruit and develop top talent by leading the recruitment, onboarding, training, development, and coaching of Mortgage Loan Originators, and maintaining product and regulatory knowledge across the team.
• Support compliance and change management by assisting with regulatory monitoring, quality control, and compliance reviews, and supporting change-management initiatives related to mortgage technology, systems, and processes.
• Report and advise leadership by preparing and communicating production, pipeline, and performance reports to Senior Management, and providing recommendations to strengthen production growth and market share.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager