AVP, Mortgage Expert

Ephrata National Bank•Elkton, MD

12h•Onsite

About The Position

The Mortgage Expert / Loan Officer (ME) proactively solicits new residential mortgage business and sells Ephrata National Bank (ENB) mortgage products to meet established loan quality and production goals. In this on-going sales role, the ME continually identifies, develops and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities. A ME’s network may consist of Real Estate professionals, Builders, professional and personal contacts, as well as other valuable referral sources, and is enhanced by the ME’s regular participation in business related development opportunities, community efforts to promote homeownership and professional organizations. The ME responds to customer inquiries and referrals that are generated from both their own contacts and from other ENB business channels. The ME conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information. The ME ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements. Minimum annual personal production goal for the ME is $12,000,000 in closed residential mortgage volume.

Requirements

High School diploma or its equivalency or more years of mortgage industry experience with a minimum of three years as a Mortgage Loan Originator
Experience originating loans for underwriting to agency and ENB Residential Loan Policy guidelines as well as FHA, VA, USDA or Construction/Permanent programs
Capable of performing required services pertaining to the origination of residential mortgage loans with limited supervision
Knowledge of bank mortgage products and services
Capable of reviewing documents for sufficiency and accuracy to meet approval and policy standards and make financial recommendations to prospective customers
Knowledge of compliance and federal standards as it relates to taking of mortgage loan applications and required disclosures
Excellent customer service and interpersonal skills
Excellent working relationship with other support areas of the bank
Excellent time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences
Ability to analyze and comprehend complex financial data and provide financial alternatives
Knowledge of banking principles, documentation, services and operations
Proficiency in Microsoft Outlook, Word, and Excel.
Proficiency in the use of a Loan Operating System (LOS), preferably Encompass
Thorough knowledge of various loan application policies and procedures, as well as the documentation required by the regulatory agencies

Responsibilities

Develop and maintain successful relationships with business referral sources, existing and prospective.
Market and promote ENB's financial products.
Prospect new mortgage lending opportunities.
Meet with customers as necessary during various stages of the loan process.
Utilize ENB training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external customers and internal business partners.
Collect and analyze information regarding the customer's income, assets, investments or debts.
Deliver knowledgeable advice and solutions within client relationships to optimize revenue opportunities to the bank; determine which ENB financial products best meet the customer's needs and financial circumstances; advise the customer regarding the advantages and disadvantages of different ENB financial products.
Provide complete and accurate loan applications and gather all necessary documentation.
Prepare and deliver all regulatory disclosure packages to applicants.
Ensure the timely and accurate submission of all loan packages to processing while working collaboratively with team members to meet established processing deadlines and quality standards.
Ensure exceptional customer experience by overseeing loan process from origination to close and providing on-going communication to customers and business partners.
Achieve production goals as established by ENB and within quality standards.
Oversee and ensure successful completion of all assigned ME Training activities.
Develop Business Referral Network through marketing, cold-calling, prospecting and networking activities.
Drives revenue growth through self-sourced opportunities. Plan and execute quality client/prospect calls.
Represent ENB in community activities and organizations and to promote home ownership opportunities.
Meet with prospective borrowers.
Review / Analyze credit and financial data.
Determine borrower financing objectives and goals.
Present appropriate ENB products and programs and explain guidelines.
Apprise customer of pricing and lock rate as required.
Prepare and deliver all regulatory disclosures to applicant as required by law.
Collect complete and accurate supporting loan documentation as required and upload to Encompass.
Provide complete and accurate application package to processing.
Identify appropriate opportunities to sell additional products; cross sell all bank products inclusive of new deposit dollars; direct the coordination for referrals.
Collaborate closely with Mortgage Specialist to ensure that loan docs are submitted to Underwriting per Service Level Agreements.
Collaborate closely with Mortgage Specialist to ensure that loan conditions are met.
Partner with Mortgage Specialist with on-going communication to customer regarding loan status.
Communicate with other parties involved in the mortgage application process (Realtors, Builders, etc.) for status updates on loan.
Prepare and deliver all required additional disclosures / re-disclosures to the borrower during the application process.
Attend and complete all ENB required training; review and acknowledge all ENB policies and procedures by communicated deadlines.
Maintain current and thorough knowledge of all lending programs, policies, procedures and regulatory requirements.
Perform all job functions in accordance with ENB policies and procedures.
Maintain all licensing requirements under the Nationwide Multistate Licensing System & Registry (NMLS).