AVP, Maintenance Services

Wheels, Inc. • Schaumburg, IL

8d • $172,700 - $241,800 • Onsite

About The Position

The AVP, Maintenance Services is responsible for leading the enterprise Maintenance organization to ensure the delivery of exceptional maintenance services and solutions to Wheels clients. This role provides strategic and operational leadership across all Maintenance functions, including MAP Repair & Maintenance operations (Core), Specialized Truck and Equipment services (Armada), and MAP Service Assurance (MAP response). This position is accountable for the multiple maintenance teams and capabilities into one cohesive, high‑performing organization, establishing service standards and performance measures that deliver consistent, high‑quality outcomes for Wheels clients at scale. This role ensures Maintenance delivers exceptional service, strong financial performance, client value, and continuous improvement while supporting Wheels’ growth, client retention, and operational excellence objectives. This position will partner with the upstream and downstream boundary partners – including operations, commercial, account management, product, IT, HR, and finance to ensure forecasts are well understood and resource models are adjusted to ensure consistent throughputs and responsiveness to clients and drivers. This leader will own transactional service delivery as well as case management and responsiveness for all the service delivery functions and departments in their scope. This leader will orchestrate and continually optimize the functions in scope using data, customer feedback, operations experience and partnership. This position will work with the Wheels vendor management function, procurement, and directly with vendors and partners to strategically improve relationships, performance and client satisfaction and loyalty.

Requirements

• BA or BS degree required preferably in Operations management or Business.
• 15+ years of experience in operations with some experience in maintenance, fleet or service environments with significant client interaction
• 15+ years of progressive leadership experience, including managing leaders and large teams
• Minimum 10 years of Business-to-Business experience
• Demonstrated success leading organizational integration, process improvement, or service transformation initiatives
• Experience driving results through systems, data, and operational excellence programs
• Strong background in operational strategy and execution.
• Experience driving digital transformation
• Strong analytical, financial, and stakeholder management skills

Nice To Haves

• Advanced degree a plus.
• Certified in Lean Six Sigma methodologies preferred

Responsibilities

• Effectively lead and manage all Maintenance service organizations to deliver exceptional service to clients, ensuring consistency in responsiveness, quality, and outcomes across Repair & Maintenance, Truck & Equipment, and Service Assurance.
• Lead senior maintenance leaders in developing, implementing, and sustaining standardized processes, service models, and performance measures across multiple teams and locations.
• Work closely with clients and internal partners to understand maintenance service needs and develop best‑in‑class processes and practices that enhance the client experience.
• Develop and implement organizational structures, role clarity, and operating standards that support a cohesive, scalable Maintenance organization.
• Analyze current maintenance operations, infrastructure, workflows, and service models; develop and execute strategic plans to integrate and optimize maintenance capabilities into a unified organization.
• Monitor service quality and financial performance to ensure client satisfaction, employee engagement, cost effectiveness, and contribution to Wheels’ financial objectives.
• Oversee the evolution of maintenance systems, tools, analytics, and automation to improve efficiency, accuracy, and service outcomes.
• Partner with Procurement, Vendor Management, Product, Technology, and Finance to ensure maintenance strategies, vendor performance, and investments align with business priorities.
• Ensure proactive management of escalations, service recovery, and performance issues that impact client satisfaction and Wheels’ reputation.

Benefits

• Annual incentive plan which is based on company performance and individual performance.
• 50+ health, wellness and engagement benefits
• Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey.
• The 2026 Wellness Program is designed to support you in achieving your personal health goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive