AVP Human Resources Shared Services

Sedgwick

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance AVP Human Resources Shared Services PRIMARY PURPOSE OF THE ROLE: The AVP, CR Shared Services leads the evolution of CR Shared Services operations, ensuring efficient, compliant, and scalable delivery. This role oversees daily operations, drives process optimization, and enhances colleague experience through technology, automation, and data analytics. The AVP partners with CR, Legal, and business leaders to ensure compliance, manage key programs and implement initiatives that support organizational growth. Working closely with the SVP, Shared Services and regional peers, this role champions change to align with global standards and improve service delivery.

Requirements

Bachelor’s degree from an accredited college or university in Human Resources or related field preferred; advanced degree (MBA or HR certification) a plus.
Ten plus (10+) years of progress HR experience to include at least six (6) years in Shared Services or HR Operations leadership roles or equivalent combination of education and experience required.

Responsibilities

Leads the CR Shared Services team in executing strategic priorities aligned with organizational goals and global standards.
Oversees design, implementation, and continuous improvement of processes and technology to enhance efficiency and scalability.
Builds and develops a high-performing team; fosters leadership capability and succession planning.
Establishes analytics and reporting frameworks; leverages insights to inform decisions and optimize service delivery.
Collaborates with SVP, Shared Services and international stakeholders to harmonize processes and ensure a consistent colleague experience.
Drives automation, self-service, and innovative solutions to elevate service delivery.
Maintains expertise in emerging trends, technologies, and best practices in HR Shared Services.
Provides support, guidance, leadership and motivation to promote maximum performance.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.