AVP, Digital Scrum Master

Synchrony•Stamford, CT

2d•$90,000 - $155,000•Hybrid

About The Position

Synchrony is looking for a talented and passionate Scrum Master to join our team, focused on building new capabilities as part of our Enterprise API group. This role is responsible for leading two Agile scrum teams executing the roadmap for services that power our digital servicing applications, and facilitating strategic and tactical conversations among a wide range of business and technical stakeholders. This role is responsible for collaborating with digital product owners, technical leads, clients and other stakeholders in delivering a seamless customer experience in the authentication space, onboarding client-specific implementations, enhancing our lookup capabilities for internal stakeholders, and leading the Agile teams to deliver. The ideal candidate will have a strong project management background with a focus on technology and Agile development, as well as high technical acumen and a proven track record of delivering critical initiatives.

Requirements

Bachelor's Degree and 4+ years of IT experience or equivalent leadership program experience; OR in lieu of degree High School Diploma/GED and 8+ years of IT experience, experience in developing and implementing information systems and project management experience
Ability and flexibility to travel for business as required
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Demonstrated ability to work with cross-functional teams, software developers in particular
Passion for Agile development and demonstrable experience helping teams mature in their delivery
Previous experience with enterprise-level APIs & PCF services
Participated in management of projects and implementations with both large and small corporate organizations
Experience working in SAFe / scaled Agile a plus
Experience with JIRA, Confluence, Rovo and other Atlassian products; fluency in MS Office
Superior organization skills and adept at multi-tasking
Excellent written and verbal interpersonal and communication skills
An analytical approach to problem solving and trouble shooting
A “can do” and flexible attitude with an ability to hit the ground running and learn on your feet
High level of initiative and can work well in a team environment

Responsibilities

Passionate about leading development teams with a servant leadership mentality
Work with agentic AI to generate empirical reports on flow
Communicate and facilitate effectively across diverse audiences within and outside of the Agile Team (program peers, key stakeholders, executives and clients)
Manage a diverse development team consisting of application architects, application engineers, quality engineers, and third-party contractors.
Facilitate Agile Ceremonies: Daily Scrum, Backlog Refinement, Sprint Planning, Demos/Reviews, Retrospectives, and release planning.
Manage Sprints - keeping order, process, delivery, priorities accurate and on time
Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team and actively identify and remove waste and distractions
Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines
Advocate for autonomous, self-organizing, empowered, and continuously improving teams
Participate as part of the Synchrony Innovation Station in contributing and leading innovation activities and practices with the full cross-functional product team and in partnership with the other Synchrony Innovation Stations.
Perform other duties and/or special projects as assigned