AVP, Digital Buy

Synchrony•Olde West Chester, OH

1d•$90,000 - $155,000•Hybrid

About The Position

Synchrony’s Digital Apply, Buy, Servicing & Collections products are used by 1B+ visitors annually and are the virtual face of the brands we support. Synchrony is seeking an experienced Digital Product Owner to lead the development and implementation of new features and capabilities into the digital buy channel. The ideal candidate will have strong communication skills, experience working in a matrixed environment with clients and technical development teams, strong project management and Agile skills, with a focus on digital check-out, acquisition, modal and widget solutions and a proven track record of delivering successful projects.

Requirements

Bachelor's degree or in lieu of a degree; high school diploma/GED and 6+ years of Project Management experience
Minimum of 3 years of project management experience, preferably in Digital or Marketing disciplines
2+ years of experience as an Agile Product Owner or Scrum Master, in a Product Owner role
Ability and flexibility to travel for business as required
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

2+ years of experience managing front end digital products and/or platforms
Agile Product Owner (CSPO) or Scrum Master (CSM) or comparable certification
Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment
High energy, self-motivated, with strong communication skills (verbal and written)
Product Management and / or Business Analyst experience
Passion for learning about new technologies and identifying ways to drive innovation
Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners.
Strategic thinker with ability to develop and implement actionable plans to drive business results
Strong project management experience with a record of delivering on time and across functions
Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications
Consumer finance and/or retail marketing experience with an understanding of core financial drivers

Responsibilities

Oversight and leadership of the wing-to-wing feature development cycle including build, test, launch, and performance metrics
Partner with key stakeholders (Product Management, TechOps, Legal, Compliance, and Credit) to identify, develop and prioritize new product features and the pathway to market delivery
Prepare for and actively participate in PI planning events, ensuring features are groomed and the team has clear direction on priorities/objectives
Lead projects in Scaled Agile development methodologies - define story acceptance criteria, manage and prioritize the team backlog, collaborate with the Release Train Engineer, Scrum Master, System Architects, developers and other subject matter experts and contribute to the overall team vision and roadmap
Work with system architect/engineering to understand Enabler work
Lead product demos and Inspect and Adapt activities
Coordinate user acceptance testing (UAT) with internal stakeholders, and ensure features are signed-off by Business and Legal/Compliance teams as required
Work with internal and external UX and UI partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance
Ensure all builds and developments adhere to and meet ADA standards and requirements
Provide updates to Senior Leaders and other internal and external stakeholders
Partner with internal and external groups to gather market intelligence and user VOC and translate the results into detailed product requirements
Partner with Digital Analytics team to monitor post-release customer/client feedback, analyze and resolve any identified issues
Perform other duties and/or special projects as assigned

Benefits

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices.
You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued.
More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
When you join us, whether you work in an office or from your home, you’ll experience support and encouragement at all levels of the organization— you’ll be provided with the tools and technology to grow your career here.