AVP, Client Implementation
About The Position
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.
Requirements
- Expertise in Life, Disability, and Absence management products.
- Demonstrated ability to manage multiple priorities and deliver results in fast-paced, deadline driven environments.
- Strong leadership capabilities with a proven track record of driving business outcomes and influencing across the organization.
- Executive presence with the ability to effectively engage and influence senior stakeholders, including C-suite leaders.
- Builds trust and alignment with internal and external stakeholders; effectively gains commitment and drives collaboration.
- Advanced communication skills, with experience presenting, influencing, and negotiating at senior levels.
- Strong customer relationship management acumen, with a focus on long-term partnership and value delivery.
- Proficiency in Salesforce CRM systems and related processes.
- Bachelor's Degree Business Administration, Marketing or a related field.
- 10 years' experience in managing key/strategic relationships,
- 5 years management experience
- Experience in customer implementation, project management in the disability industry.
- Or an equivalent combination of education and experience
Nice To Haves
- In-depth knowledge of Risk Management Information Systems.
Responsibilities
- Accountable for end-to-end client onboarding for Life, Absence, and Disability Solutions, ensuring quality execution and timely delivery.
- Establishes and sustains strong relationships with customers, brokers, and key partners, serving as a trusted advisor and linking client needs to current and future offerings.
- Partners with executive leadership to anticipate demand and priorities; collaborate with Sales to identify growth opportunities, including upsell, cross-sell, and re-enrollment strategies.
- Leads the development and enforcement of implementation strategies, standards, and best practices to meet customer and business needs.
- Analyzes customer preferences and market insights, including competitor activity, to inform strategic decisions.
- Drives innovation in implementation management, leveraging technology to enhance processes and enable scalable solutions.
- Promotes a high standard of customer experience, demonstrating empathy, anticipating needs, and building trust with claimants, employers, and brokers.
- Fosters a collaborative, inclusive, and high-performing work environment, maintaining professionalism, integrity, and strong team morale.
- Accountable for financial performance, including delivery against budget, revenue, and profitability targets.
- Build and develop a high-performing team; oversees workload distribution, performance management, and employee development.
- Conduct timely and constructive performance evaluations and manages employee relations in alignment with company policy.
- Performs other related duties as assigned.
Benefits
- medical
- dental
- vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
- other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
- adoption and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
