Client Experience, AVP

State Street • Boston, MA

1d • $80,000 - $140,000

About The Position

State Street Investment Management (“State Street IM,” formerly known as State Street Global Advisors or SSGA) is seeking an experienced Project Manager to drive transformation, improve efficiency and enable rapid innovation across our Client Experience team. The role requires a self-motivated Project Manager with the ability to lead at both strategic and execution levels, and the ability to proactively lead project stakeholders and deliver.

Requirements

• 10+ years working in the Investment industry with 2-5+ years project management experience.
• Demonstrated ability to function within a fast paced, multi-stakeholder & matrix management environment.
• Understanding of Mutual Funds, ETFs, and Institutional funds across a range of data domains including performance, holdings, accounting, pricing, and analytics.
• Ability to work independently to ensure that plans are implemented completely.
• Proactive in acquiring information to develop new skills to improve job performance; grasp new material quickly and easily, and apply new information, concepts, and procedures in a constructive manner.
• Articulate, authentic, and credible; Flexibility of approach to respond to changing strategies and tactics.
• Proven track record of successfully delivering and executing projects through all aspects of data operations, business requirements analysis, definition, communication, assessment, and validation.
• Excellent communication, problem-solving, and decision-making skills with the ability to effectively communicate with all levels in the organization.
• Experience with third party vendors and their integration with business applications.
• Experience working with globally distributed project teams.
• Excellent analytical skills with the ability to interpret business and functional requirements.
• Detail oriented with a demonstrated ability to enhance process improvement capabilities.
• Strong interpersonal and collaboration skills
• Solid understanding of waterfall and agile methods, JIRA, and Confluence experience a plus
• Strong Microsoft Excel, Visio, Powerpoint, SQL skills

Responsibilities

• Lead project management and coordination of cross-functional strategic alignment initiatives.
• Support Client Experience senior leadership in developing and executing OKRs, strategy, target-state blueprints, and transformation roadmaps.
• Facilitate stakeholder engagement and communication across State Street Investment Management and the broader State Street enterprise.
• Partner with consulting firms and industry research organizations to identify best practices, market trends, and leading client experience products and platforms.
• Prepare executive presentations, strategic updates, and recommendations to support leadership decision-making.
• Lead project calls, governance, Steering Committee and workstream meetings.
• Develop and maintain project plans, timeline, milestones, and deliverables.
• Partner with business, technology, operations, vendors, and external stakeholders.
• Lead requirements gathering and scope definition activities.
• Ensure that requirements are documented, prioritized, and aligned with business objectives.
• Identify project risks, dependencies, assumptions, and constraints.
• Produce project status reports, executive updates, and Steering committee materials.
• Track milestones, budget, scope changes, and key performance indicators.
• Proactively drive projects to completion while effectively managing risk, budget, scope, and timeline.
• Manage projects through initiation, planning, execution, testing, implementation, and post-production support.
• Foster innovation by embracing and leveraging effective use of the latest AI tools.
• Identify and shape meaningful AI use cases that enhance how Project Managers plan, execute, and manage delivery.

Benefits

• our retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to our Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
• eligibility for certain tax advantaged savings plans
• inclusive development opportunities
• flexible work-life support
• paid volunteer days
• vibrant employee networks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed