AVP, Change Management

Synchrony • Alpharetta, GA

1d • $90,000 - $155,000 • Hybrid

About The Position

The AVP, Change Management will lead release management and change governance for our Recovery platform, with a strong emphasis on Debt Manager. This role is accountable for planning and delivering monthly releases, ensuring end-to-end readiness (requirements, testing sign-off, cutover planning, and stakeholder communications), and coordinating dependencies across Agile teams and shared platforms. The AVP will partner closely with business and technology leaders to drive high-quality delivery and stable production outcomes.

Requirements

• 5+ years of experience in financial services (credit/servicing/collections/recovery preferred).
• 5+ years in roles involving technology delivery, business systems, data analysis, reporting, or process optimization.
• 3+ years of experience with requirements definition and translating business needs into delivery scope.
• 3+ years hands-on experience with one or more: SQL, ETL tools, SAS Studio, or similar data/query tools.
• Proficiency with Microsoft Office (Excel, PowerPoint, Visio, Word).
• Ability and flexibility to travel for business as required.
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the U.S. is required.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

• 3+ years of project/release management experience in a technology environment (Agile preferred).
• Bachelor’s degree or equivalent experience.
• Debt Manager experience (strongly preferred), including release impacts, configuration, and integration/interface considerations.
• Experience supporting Collections/Recovery operations and understanding operational impacts of system change.
• Familiarity with Rules Engines, roles/privileges, and inbound/outbound file processing concepts.
• Experience working with JIRA and Agile practices (PI planning, dependency management, release trains).
• Exposure to FD, GECOM, Vision Plus, Wausau, Fiserv applications.
• SharePoint experience.

Responsibilities

• Lead monthly Recovery system releases, maintaining release calendars, scope alignment, readiness checkpoints, and promotion criteria.
• Ensure QA/UAT completion and formal sign-offs prior to production promotion; facilitate go/no-go readiness discussions and post-release validation.
• Coordinate with other Agile Release Trains (ARTs) and platform teams to manage dependencies, sequencing, and shared build impacts, including PI planning prioritization.
• Partner with Product Owners, IT Project Managers, Scrum Masters, and Build/Run leaders to manage enhancements, defects, and technical debt tracked in JIRA.
• Support backlog refinement and delivery execution by clarifying requirements, strengthening acceptance criteria, identifying risks, and escalating blockers.
• Drive continuous improvement in intake, release, and change processes to improve throughput and reduce delivery risk.
• Provide guidance on Debt Manager configuration, integration/interface design, and solutioning for complex Recovery needs.
• Advise on system impacts related to Fit Logic Advisor rules, security roles/privileges, and supplier management for inbound/outbound file processing and configuration.
• Partner with technology teams to identify requirements/design gaps and recommend solutions for integration-focused work.
• Collaborate with QA/UAT teams to ensure testing strategy, coverage, and defect triage support release quality and operational readiness.
• Support business readiness by providing input on job aids, training materials, and release communications to enable smooth adoption.
• Participate in Process Owner forums as an SME; identify process gaps and recommend mitigations/enhancements to support Recovery performance (including reducing stagnant inventory).
• Perform other duties and/or special projects as assigned

Benefits

• eligible for an annual bonus based on individual and company performance
• option to work from home near one of our Hubs or come into one of our offices
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED