AVP - Casualty Claims

EMC Insurance Companies

1d • $152,737 - $241,407 • Hybrid

About The Position

Step into a highly visible strategic leadership role where you’ll guide the end-to-end Casualty claims program and set the standards for how complex claims are handled across the organization. You’ll lead a high-performing team, serve as a trusted expert on complex cases, and partner cross-functionally to strengthen processes, policies, and outcomes. In this role, your impact will be seen in improved claim results, stronger operational performance, and smarter, data-driven decisions that support the company’s financial and strategic goals.

Requirements

• Bachelor’s degree or equivalent relevant experience
• Ten years of casualty claims experience in progressively responsible roles, including large loss claims
• Prior supervisory or managerial experience
• Superior knowledge of the theory and practice of the casualty claim functions
• Advanced analytical abilities and demonstrated experience of good judgment with respect to Casualty loss and coverage
• Excellent leadership qualities with the ability to motivate claims team members in the handling and disposition of casualty claims
• Proven knowledge of Casualty insurance contracts, medical terminology, as well as policy conditions and court procedures regarding disputes on liability, damages, or coverage
• Advanced, current knowledge of the casualty line, relevant court decisions, guidelines in the claims function, and policy changes and modifications
• Excellent knowledge of computers and claims systems
• Superior organizational and written and verbal communication skills
• Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards required if driving

Nice To Haves

• Insurance designations, such as AIC, CIC, AIM and CPCU preferred

Responsibilities

• Set and communicate enterprise-wide standards for Casualty loss management, ensuring consistent practices across all regions, while serving as the final authority on complex and high-value claims and monitoring reserve trends
• Act as a subject matter expert in Casualty claims and coverage, providing guidance on complex scenarios and policy interpretation while driving best practices that improve claim outcomes
• Partner with Compliance and Audit teams to review findings, develop actionable solutions, and implement training programs that address performance gaps
• Lead and develop the Casualty Claims team by overseeing workloads, performance, and overall team effectiveness
• Drive strategic initiatives and contribute to claims and financial goals by leading projects, supporting process improvements, and participating in key committees
• Represent the organization in depositions and trials related to Casualty claims
• Collaborate with cross-functional partners, including Actuarial, Risk Control, and Underwriting, to develop policies, support initiatives, and manage budgets
• Oversee reinsurance reporting and help establish standards and procedures for investigating, evaluating, and resolving claims
• Leverage data and analytics to monitor trends, identify opportunities, and implement action plans that enhance efficiency, outcomes, and team performance

Benefits

• life, medical, dental, vision and prescription drug coverage
• Competitive paid out plan
• volunteer time off annually
• 401(k) plan match
• pension plan
• OneEMC bonus plan
• recognition and anniversary awards
• Professional development and growth opportunities
• tuition reimbursement
• Wellness initiatives to improve team member well-being and reduce health insurance costs
• Flexibility to dress for your day
• opportunities for alternative work arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager