AVP Card and ATM Services (On-Site)

SAFE FEDERAL CREDIT UNION•Sumter, SC

2d•Onsite

About The Position

Under the direction of the VP of Electronic Services, the AVP of Card and ATM Services is responsible for maintaining and overseeing the debit/credit card portfolio, including disputes, ATMs/Interactive Teller Machines, and wire transfers. Has current-in depth knowledge of credit union services, Visa® guidelines, Regulations Z, Regulation E, Regulation D, and other Federal Regulations and guidelines that govern cards, payments, and digital. As a proactive leader, the AVP provides a high level of expertise regarding competitor and industry-related payment systems, products, pricing, practices, and trends. The AVP works collaboratively across all business units to promote continuous improvement of the credit union’s electronic services, offering and increased engagement with members through these channels.

Requirements

Must be subject matter expert regarding setup and functionality of the credit union’s card, payments, and digital products/services/tools in order to drive member adoption and engagement.
Cooperative and positive attitude toward members and fellow credit union staff.
Professional appearance and demeanor.
The position holder must be a self-starter, who displays appropriate interpersonal skills in a variety of situations.
Outgoing, analytical, enthusiastic, conscientious, group oriented, open to change.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to read, comprehend and/or create simple instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to members, groups of managers, employees or directors of the credit union as required.
Ability to add, subtract, multiply, and divide using whole numbers and decimals.
Ability to compute rate, ratio, and percent.
Knowledgeable concerning applicable rules and regulations governing card product and payments channels.
Ability to use Microsoft Office, the credit union’s core system, and other computer programs/software to complete digital enhancements and/or implement new strategies.

Nice To Haves

Previous experience as a leader in a credit union highly preferred.
Experience with card products, in the financial industry including knowledge in core banking platforms, payments, and omni channels systems a plus.
Knowledge of mobile application development tools, techniques, and procedures is highly preferred.
Experience with .Net Framework, Java, JSON, C++, SDK is preferred.
Android and iOS mobile application development lifecycle standards preferred.
Microsoft or other related certification(s) preferred.
Experience with third-party libraries and API integration.
Experience with Jack Henry Symitar core system and Velera card processing platform is a plus.
Experience with credit union or banking conversions is a plus.

Responsibilities

Oversees card and ATM services. This includes strategic and tactical business planning, product development, product and service enhancements, market and competitive analysis, and delivery of member experience.
Measures, analyzes, and regularly reports on product performance via available metrics in order to better leverage existing and evolving payment solutions to drive credit union growth and member value.
Develops and maintains strategies, policies, and plans that support the Credit Union’s business objectives and evaluates progress on a regular basis. Proactively keeps Vice President informed and removes obstacles that prevent the department from reaching business goals and objectives.
Maintains knowledge of emerging cards trends. Monitors and analyzes competitive market trends affecting area of responsibility including but not limited to product offerings and specials; recommends appropriate action. Builds strategies to combat competitive threats and increase share of wallet.
Collaborates with other departments to ensure member facing employees are armed with knowledge to educate members and showcase the products and services available.
Oversee compliance with network reporting requirements on a daily, monthly, quarterly, and annual basis.
Serves as a tactical contact with internal resources and related third-party vendors to generate requests and resolve issues/bugs for enhancements, upgrades or custom requests as identified. Works to Maximize the value members receive from the tools and capabilities we offer members.
Regularly partners with Marketing resources to promote the credit union’s evolving Brand through increased marketing efforts, member engagement, maintenance outages and features awareness.
Demonstrates the ability to keep abreast of latest trends through Brand involvement and meaningful research on what is best suited for the credit union and its members.
Consistently leverages data and analytics to have a strong understanding of assigned areas to make decisions and strategic recommendations.
Provides necessary documentation in a timely manner to support periodic internal and external audits.
Provides leadership to assigned employees and establishes programs to support, mentor, and develop them. Hires, coaches, evaluates, and disciplines staff.
Maintains excellent member service levels and troubleshoots related member user support issues to resolution. Exhibits complete communication lifecycle on the credit union mandated internal systems (JIRA, Synapsys, etc.)
Develops and/or updates terms and conditions, policies, and procedures related to card services and payments.
Conducts formalized and ad-hoc training for card, and ATM/ITM products.
Knowledgeable concerning applicable rules and regulations governing card product and payments channels.
Responsible for preparing budget where card, payments, and digital products, services, and tools are concerned.
Other duties as assigned.