AVP Business Operations- GM Protection

GM Financial•Fort Worth, TX

1d•Hybrid

About The Position

The AVP, Business Operations is responsible for all operational elements of the business. The role is accountable for the integrity of financial transactions in partnership with accounting, accurate execution of dealer incentive and advance programs, and driving enterprise process automation to scale operational efficiency and control. This role acts as the named contract manager for GM Protection primary product suppliers, directing vendor governance, service-level performance, and administration. The AVP will be responsible for mentoring, coaching, and development of operations team members.

Requirements

Extensive knowledge of corporate functions such as finance, legal/compliance, operations, strategic planning, product/ brand management, administration and managing suppliers
Extensive knowledge and understanding of automotive F&I Industry preferred
Familiarity with underwriting, actuarial, claims administration, pricing/rating, reinsurance and other insurance operating concepts preferred
Experience with audit and regulatory compliance
Thorough computer knowledge of Microsoft Office, including Word, Excel, and PowerPoint; knowledge required
Senior level management experience
Greater than 10 years experience in Business Operations, Customer Operations, Sales and Contract Management
Bachelor’s Degree in a related discipline Required
Master’s Degree (MBA in business administration / management) Preferred

Nice To Haves

Extensive knowledge and understanding of automotive F&I Industry
Familiarity with underwriting, actuarial, claims administration, pricing/rating, reinsurance and other insurance operating concepts

Responsibilities

Manage GMP's primary partners overseeing, governance, SLA performance, vendor resilience, and audit
Serves as the subject matter expert on projects with operational impact, while ensuring alignment with third-party administrator and internal teams, provide requirements and execute UAT testing
Accountable for validating the accuracy and integrity of transactions related to contracts, refunds, and claim payments across the GMP product portfolio
Execution and continuous improvement of core business operations processes including governance over dealer advances, walkaway recovery payments, VBARs payment processing, and GMP Dividend payments
Ability to realign team priorities to that of the department and provide strategic direction when appropriate.
Coach, mentor and train team members to establish a consistent level of quality, accuracy, accountability and compliance of department standards.
Lead continuous improvement, implementation of controls and automation initiatives across the GM Protection teams